Asia Mister
Odenton
Summary
Motivated Work-Study Student experienced in enhancing customer service and communication through effective inquiry resolution and resource distribution. Developed impactful training programs by identifying team needs and providing constructive feedback, driving operational efficiency and service quality.
Overview
3
3
years of professional experience
Work History
Work Study Student
Military Resource Center
Bowie, MD
06.2026 - Current
- Provided customer service to students, addressing inquiries about military benefits and services.
- Assisted in organizing and coordinating military resources for student engagement activities.
- Collaborated with staff to streamline resource distribution processes for improved efficiency.
- Supported administrative tasks, including data entry and document management for service members.
Designated Trainer
Mission BBQ
Crofton, MD
07.2023 - Current
- Developed and delivered training programs for staff, enhancing operational efficiency and service quality.
- Collaborated with management to identify training needs and implement effective onboarding processes.
- Monitored trainee performance, providing constructive feedback to ensure skill development and consistency.
- Streamlined training materials, integrating company standards and best practices for enhanced learning outcomes.
Education
Bachelor of Science - Biology
Bowie State University
Bowie, MD05.2028
Skills
- Customer service
- Microsoft office
- Training development
- Multitasking
- Administrative support
- Training development
- Excellent communication
- Active listening
- Collaboration skills
- Teamwork and collaboration
Timeline
Work Study Student
Military Resource Center
06.2026 - Current
Designated Trainer
Mission BBQ
07.2023 - Current
Bachelor of Science - Biology
Bowie State University