ASIAH HILL
Suitland
Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
4
4
years of professional experience
Work History
Office Assistant
Bray & Scarff
08.2022 - Current
- Fielded incoming calls and took detailed messages
- Prepared letters, invoices and contract language to correspond with clients and vendors
- Ordered office supplies to prevent items being fully depleted
- Navigated highly stressful situations with ease to support office workflow
- Scheduled appointments and maintained office calendar
- Prioritized tasks independently to best support office needs
- Assisted colleagues with administrative tasks during peak workload periods or absences
Customer Service Representative
Bray & Scarff
09.2021 - 08.2022
- Handled customer inquiries, payments and service requests
- Collaborated with colleagues and co-workers to deliver quality customer experience
- Built trusting relationship with customers to better understand needs
- Anticipated needs and resolved problems to keep customers happy
- Answered inbound calls to handle various concerns, set appointments and close sales
- Collaborated across departments to resolve customer-related issues
- Escalated issues that could not be resolved independently to supervisors or managers for further assistance
Assistant Program Manager
Lead4Life
02.2020 - 09.2021
- Maintained good relationships with parents through regular communication and active participation in planned activities.
- Maintained professional demeanor by stay calm when addressing unhappy or angry clients.
- Worked effectively in fast-paced environments.
- Participated in regular meetings with leadership team to discuss strategies, challenges and successes.
- Facilitated open communication among group members, promoting healthy conflict resolution techniques when needed.
- Implemented data-driven decision-making processes, enhancing overall program effectiveness and results.
Education
Bachelor of Science (B.S.) - Computer Science -
Bowie State University
Bowie, MD12.2025
Skills
- Event preparation
- Customer Service
- Clerical Support
- Administrative Support
- Switchboard Operation
- Netsuite ERP
- Spreadsheet Management
- AR/AP
Additional Information
- Eden Village USA
- Fairmont Heights High School Fundriaser
Timeline
Office Assistant
Bray & Scarff
08.2022 - Current
Customer Service Representative
Bray & Scarff
09.2021 - 08.2022
Assistant Program Manager
Lead4Life
02.2020 - 09.2021
Bachelor of Science (B.S.) - Computer Science -
Bowie State University
Similar Profiles
Briana BattsBriana Batts
Office Assistant at Bray & ScarffOffice Assistant at Bray & Scarff
Tyrone Gibson SrTyrone Gibson Sr
Manager at Bray and ScarffManager at Bray and Scarff
Diana WrightDiana Wright
Project Coordinator at Bray And Scarff ApplianceProject Coordinator at Bray And Scarff Appliance