Asra Rauf
College Park
Summary
Young professional based in the College Park and DC area. Interested in growing customer service and office management skills. Seeking any retail or fast food cashier, team member, or front desk positions. Past experience also includes real estate sales, where I was expected to bring in sales for Berkshire Hathaway and EXIT Realty.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Veni Vidi Vici
06.2024 - 08.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed all tasks in compliance with company policies and procedures.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Initiated system for tracking office supplies, leading to more efficient inventory management.
Lead Cashier
Ulta
04.2023 - 08.2024
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Oversaw the cleanliness and organization of the front-end area, creating a welcoming atmosphere for customers.
Peer Educator
Harford Community College
01.2022 - 12.2023
- Identified gaps in existing resources available to students; collaborated with relevant departments on campus to address these needs proactively.
- Developed strong relationships with faculty members to effectively address student concerns related to academics or personal wellbeing.
- Promoted a culture of continuous improvement within the Peer Education program by regularly sharing best practices with colleagues.
- Increased retention rates among peers through consistent follow-up and personalized support.
- Actively participated in ongoing professional development training to enhance my teaching skills as a Peer Educator.
- Adapted teaching methods according to individual learning styles, ensuring each participant fully understood the content being covered during sessions.
- Collaborated with fellow Peer Educators to develop dynamic lesson plans tailored to specific student needs.
- Maintained thorough records of all sessions, ensuring accurate data collection for future analysis and program improvements.
- Served as a positive role model for students by maintaining high standards of professionalism, ethics, and personal conduct at all times.
- Helped peers build self-confidence and motivation by providing positive reinforcement and feedback.
Sandwich Artist/Cashier Helper
SUBWAY®Restaurants
12.2019 - 06.2020
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Prepared and presented food in compliance with health and safety guidelines.
- Restocked and rotated stock in display case to mitigate stock loss.
Education
Associate of Science - Business Administration
Harford Community College
Bel Air, MD12-2023
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Problem-solving skills
- Team collaboration
- Verbal and written communication
- Administrative skills
- Office organization
- Guest relations
Timeline
Front Desk Receptionist
Veni Vidi Vici
06.2024 - 08.2024
Lead Cashier
Ulta
04.2023 - 08.2024
Peer Educator
Harford Community College
01.2022 - 12.2023
Sandwich Artist/Cashier Helper
SUBWAY®Restaurants
12.2019 - 06.2020
Associate of Science - Business Administration
Harford Community College
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