ATEMNKENG NKEZE
Bowie,MD
Summary
Motivated Information Infrastructure Pre-Apprentice/IT with hands-on training in networking, technical operations, workplace safety, and equipment maintenance through the AWS I2PA Program. Skilled in troubleshooting systems, reading technical diagrams, and supporting infrastructure environments. Knowledge of networking fundamentals, fiber optics, and basic electrical/mechanical systems with strong problem-solving and teamwork skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
AWS Information Infrastructure Pre-Apprenticeship
AWS/Yupro
Jackson, GA
05.2026 - Current
- Participated in comprehensive training sessions, gaining expertise in network infrastructure with a focus on fiber optics and technical operations.
- Evaluated technical diagrams and schematics, facilitating comprehensive understanding of infrastructure documentation.
- Developing skills in basic electrical, mechanical, and equipment maintenance operations .
- Proven ability to learn quickly and adapt to new situations.
Product Support Technician
Home Depot
Bowie, MD
01.2024 - Current
- Assisted customers with product inquiries and order placements, enhancing overall 97% satisfaction.
- Resolved customer complaints efficiently, improving retention and loyalty rates.
- Maintained knowledge of store promotions and inventory, ensuring accurate information delivery to clients.
AWS/Cybersecurity Intern
JJ Tech
Bowie, MD
03.2024 - 09.2024
- Assessed network security frameworks for vulnerabilities, ensuring comprehensive safeguards against cyber threats.
- Analyzed security protocols through regular assessments to detect inconsistencies and advise on necessary improvements.
- Analyzed security incidents meticulously with team members to formulate and implement robust response strategies.
Education
Bachelor of Science - Information Technology
Strayer University
Washington, DC12-2025
Skills
- TCP/IP,DMS,Fundamentals
- Fiber Optic Fundamentals
- Attention to Detail & Safety Procedures
- Workplace Safety & OSHA Standards
- Network Equipment Support
- Basic Hardware Troubleshooting
Certification
- AWS Certified Solutions Architect
- CompTIA Security+
- OSHA 10 Certified
Timeline
AWS Information Infrastructure Pre-Apprenticeship
AWS/Yupro
05.2026 - Current
AWS/Cybersecurity Intern
JJ Tech
03.2024 - 09.2024
Product Support Technician
Home Depot
01.2024 - Current
Bachelor of Science - Information Technology
Strayer University