Audra Murphy
Baltimore
Summary
Operations-focused real estate professional with experience supporting commercial and residential property management through contract administration, tenant relations, commitment to delivering a positive resident experience and operational process improvement. Recognized for identifying workflow inefficiencies and developing practical, standardized solutions that improve consistency, streamline operations, reduce administrative burden, and support efficient property management.
Overview
20
20
years of professional experience
Work History
File Management Coordinator – Continued Assistance
Robert Half
09.2025 - 06.2026
- Participated in the agency's transition to a paperless records management by inventorying, organizing, and reviewing tenant files for off-site digitization.
- Reviewed tenant files to identify missing documentation and support compliance with HUD and agency requirements.
- Prepared, tracked, and coordinated file transfers to the scanning vendor while maintaining detailed inventory records.
- Developed a standardized system for future file scanning, inventorying and box tracking based on identified workflow inefficiencies, improving consistency in ongoing records management.
- Housing Authority of Baltimore City
Assistant Asset Manager
Housing Commission of Anne Arundel County - Robert Half
09.2025 - 10.2026
- Supported daily operations of a 290-unit senior and disabled housing community.
- Processed Tenant work orders in Yardi promptly and accurately.
- Provided professional customer service to residents; prompt communications both written and verbal on both a phone and walk-in basis.
- Reviewed tenant accounts, processed payments and issued receipts for hand delivered payments.
- Assisted with Notices of Intent, Failure to Pay Rent filings including current tenant ledgers and SCRA certifications.
- Participated in move-in inspections with the Tenant’s unit and key delivery.
- Supported the property manager with daily operations and special projects as assigned.
Assistant Property Manager
Paradise City Properties
08.2023 - 03.2025
- Monitored vacant units for completion of work making the unit show ready.
- Accurately added available units to listings on company website and third party websites in compliance with fair housing laws and regulations.
- Scheduled and coordinated property tours, maintained attendance records, followed up with customer’s guest cards for updates and other potential possibilities that may suit Tenant’s needs.
- Conducted applicant screening, including employment verification, landlord references, credit review, and background investigations.
- Maintained positive tenant relations by promptly addressing tenants’ concerns both verbally and in writing.
- Drafted leases, renewals, and ancillary leasing documents.
- Managed tenant delinquencies, negotiated payment agreements, coordinated Notices of Intent and Failure to Pay Rent filings, and attended landlord-tenant court proceedings.
- Maintained tenant accounts within Buildium and/or AppFolio, processed tenants’ rent payments and deposited them into the appropriate corporate account.
- Coordinated tenant, move-in and move-out inspections, annotated any deficiencies and entered repair requests into the system for approval.
- Ad hoc assignment delegated by the Property Manager.
Senior Leasing/Legal Administrator / Senior Paralegal
Denholtz Properties
05.2006 - 03.2018
- Supported commercial real estate operations through legal/leasing administration, corporate entity management, compliance, tenant delinquency management, and operational process improvement.
- Assumed management of leasing workload and collections processes following the departure of in-house counsel, demonstrating operational leadership, analytical ability, and strong independent judgment.
- Drafted and negotiated commercial leases, amendments, renewals, assignments, relocations, and related real estate agreements.
- Coordinated landlord-tenant collections, negotiated payment agreements, litigation support, and court proceedings.
- Managed multi-state corporate entity administration, including entity formations and dissolutions, annual reports, EIN registrations, registered agent changes, and corporate compliance filings.
- Served as the primary liaison with outside counsel, tenants, vendors, insurance carriers, and internal departments.
- Hired, trained and supervised support staff while promoting standardized procedures and operational consistency.
- Built and maintained collaborative relationships with outside counsel, internal departments, tenants, and vendors to support operational and leasing objectives.
- Reviewed vendor agreements and recommended operational improvements that reduced costs and improved efficiency.
- Coordinated insurance defense litigation support, discovery responses, document production, and case management.
Skills
- Notary Public State of Maryland & Virtual
- Microsoft Office & Google Suite
- Yardi, AppFolio, CoStar, Elite & Buildium
- Process Improvement
- Lease Administration
- Tenant Relations
- Vendor Management
- COI Management
- Delinquency Resolutions
- Knowledge of LIHTC programs, Section 8 policies, landlord-tenant law and fair housing laws and regulations
- Negotiations both upselling units and resolving tenant issues
- Work Order Coordination
- Contract Drafting
- Operational Documentation
- Stakeholder Collaboration
Accomplishments
- Reengineered the lease drafting process to standardize document production, improve consistency, and reduce document preparation time by developing HTML-based templates.
- Redesigned the nonpayment collections process by incorporating structured repayment agreements (Consent Orders) into court proceedings, reducing repeat litigation while preserving Judgments for Possession and providing tenants with a structured opportunity to satisfy their obligations.
- Developed a standardized library of lease provisions and negotiated modifications, improving drafting consistency and reducing document preparation time.
- Standardized vendor agreement procedures by requiring current COIs prior to contract execution, improving documentation accuracy and reducing administrative follow-up.
- Developed a standardized system for future file scanning, inventorying and box tracking based on identified workflow inefficiencies, improving consistency in ongoing records management.
Timeline
Assistant Asset Manager
Housing Commission of Anne Arundel County - Robert Half
09.2025 - 10.2026
File Management Coordinator – Continued Assistance
Robert Half
09.2025 - 06.2026
Assistant Property Manager
Paradise City Properties
08.2023 - 03.2025
Senior Leasing/Legal Administrator / Senior Paralegal
Denholtz Properties
05.2006 - 03.2018