August Downs

As Help Desk support and a Unit clerk it is my job to ensure accurate data entry, filling, and document organization in youth and worksite folders, review and process a minimum of 75 youth applications per day, answer, screen and direct calls and emails, manage inventory of the office supplies and materials, schedule and conduct worksite visits, process youth participant timesheets and applications, investigate, document, and resolve issues and concerns from youth or worksites, support unit with reports, youth placement, or other tasks as assigned, assist with program-related events such as registration sessions, job fairs, community events, assist with the distribution of Youthworks materials, communicate youthworks program information to youth, worksites and other stakeholders, Follow confidentiality processes and procedures when handling protected personal information (PPI), represent the Agency and customer service philosophy, policy, and procedures with the utmost integrity.

Greeted and assisted customers to enhance shopping experience, generated sales, and met store quotas while ensuring neat and organized work environment.

As a Retail Associate for Akira I am to maintain the appearance of the store, Greet customers and assist in meeting the needs of the customers. Train new hires upon onboarding the store. As a lead cashier responsible for maintaining and accounting for cash flow of the store as purchases were made throughout the day. Maintaining a clean environment around the cash registers for precaution. Responsible for taking calls from concerned customers and orders by phone. As store tasker responsible for ensuring that dressing room areas were clean and sanitized, and all items left behind put back in place for sale.

Responsible for opening and closing the store. Created products to help stage the store to make products marketable. Responsible for inventory of products by ensuring that all items were accounted for after acquiring products from the supply store, unpackaged and staged properly for selling. As a retail associate was responsible for meeting store quotas daily in sales and made top sellers. Ensured that customers felt comfortable in their choices and assisted in designing ideas at customer requests.

Unloaded trucks; Sorted products in the backroom; Stocked products on shelves; Ensured aisles are neat and area is clean; Engaged vendors and drivers with a positive attitude to maintain a balanced work environment. Maintained area of responsibility in accordance with company policies and procedures by properly handling claims and returns, zoned areas of responsibility, arranged and organized merchandise/supplies, identified shrink and damages, and ensured a safe work environment. Provided customer service by acknowledging the customer, identifying customer needs, assisting with purchasing decisions, locating merchandise, resolving customer issues and concerns, and promoting products and services, while maintaining a safe shopping environment. Processed customer transactions, operated register equipment, met front-end performance goals, bags items for customer, and placed items in customer cart while following all shrink and safety procedures. Operate equipment, such as cash registers, smart devices, digital applications, and related tools, to process Customer purchases using appropriate procedures for different payment types and items sold. Complied with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applied these in executing business processes and practices. Completed work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.