Auriauna Bivins
Germantown
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Devoted to making a positive and memorable experience for every customers.
Overview
4
4
years of professional experience
Work History
Dental Assistant
Paik’s dental office
Rockville
02.2024 - 10.2024
- Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
- Educated patients on proper oral hygiene techniques and habits.
- Handled billing inquiries from insurance companies regarding claims submitted by the office.
Service Receptionist
Criswell Automotive
Gaithersburg
01.2023 - 07.2023
- Resolved customer complaints in an efficient manner while maintaining high levels of customer satisfaction.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Scheduled and confirmed appointments.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Worked in team environment providing the best customer service regarding their inquiries.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Salesperson
DARCARS
Silver Spring
08.2021 - 11.2022
- Educated customers about products and services offered by the company.
- Gathered data on competitors' pricing, products, and promotional activities.
- Developed and implemented strategies to meet sales quotas.
BDC Internet Manager
DARCARS
Rockville
03.2021 - 08.2021
- Monitored competitor activities and developed plans to stay ahead of the competition.
- Developed and implemented a comprehensive online marketing strategy to increase website traffic.
- Received inbound phone calls from customers to provide first-level support and remotely troubleshoot issues with service, equipment or customer accounts.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Education
High School Diploma -
Watkins Mill High School
Gaithersburg, MD06-2020
Skills
- Appointment Scheduling
- Sales Support
- Paperwork Processing
- Data Entry
- Positive and Professional
- Information Protection
- Time Management
- Multi-Line Telephone Systems
- Multitasking and Prioritization
- Performance Improvement
Timeline
Dental Assistant
Paik’s dental office
02.2024 - 10.2024
Service Receptionist
Criswell Automotive
01.2023 - 07.2023
Salesperson
DARCARS
08.2021 - 11.2022
BDC Internet Manager
DARCARS
03.2021 - 08.2021
High School Diploma -
Watkins Mill High School