Austin Rye
Mechanicsville
Summary
Highly motivated employee looking to further engage in the technology feild. Looking to take on new challenges and tackle any task at hand. Eager to learn new information about technology and adapt to new environments.
Overview
1
1
year of professional experience
Work History
IT Storefront Team
22nd Century Technologies
California
04.2025 - Current
- Ensures high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Used technical skills to troubleshoot machines that customers bring in with issues.
- Onboard customers onto NMCI or Naultius machines so they are ready to use.
- Convert old Windows 10 NMCI machines to newly imaged Windows 11, Nautilus.
- Document all tickets issued in the Stroefront and document them in the system.
- Take newly shipped machines and deploy them for use.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Manage the front desk and assist all customers who enter the storefront.
- Train new hires on all tasks they need to perform.
Level 1 Helpdesk Agent
PSI Pax
California
10.2024 - 03.2025
- Followed up with customers after issue resolution to ensure satisfactory outcomes were achieved.
- Talk to customers over the phone to resolve or get a ticket submitted for their issue.
- Responded to incoming calls, emails, and tickets from customers seeking technical assistance.
- Tracked progress of open tickets using the ticketing system until resolution was achieved.
- Trained new employees on support processes, procedures, and knowledge base.
- Provide excellent customer service to customers over multiple communication platforms.
Education
Associate of Science - Cyber Security
College of Southern Maryland
La Plata, MD05-2024
Skills
- Technical troubleshooting
- Customer support
- Ticketing system management
- Windows 11 deployment
- Equipment configuration
- Task prioritization
- Dependable and responsible
- Employee training
Security Plus Certification
Acquired - 08/2025
College Of Southern Maryland
Cyber Security Certificate - 06/2024
Security Clearance
Current
Timeline
IT Storefront Team
22nd Century Technologies
04.2025 - Current
Level 1 Helpdesk Agent
PSI Pax
10.2024 - 03.2025
Associate of Science - Cyber Security
College of Southern Maryland
Similar Profiles
Taylor BakerTaylor Baker
Summer Camp Counselor at 22nd Century TechnologiesSummer Camp Counselor at 22nd Century Technologies
Tony Mosley IITony Mosley II
PMO Analyst/ Project Coordinator at 22nd Century Technologies Inc.PMO Analyst/ Project Coordinator at 22nd Century Technologies Inc.
CAROL CaesarCAROL Caesar
Phlebotomist at 22nd Century Technologies IncPhlebotomist at 22nd Century Technologies Inc
Amie SIDIQUEAmie SIDIQUE
Senior Policy Analyst at 22nd Century Technologies, Inc.Senior Policy Analyst at 22nd Century Technologies, Inc.
Julianna BaskervilleJulianna Baskerville
Receptionist at American Family FitnessReceptionist at American Family Fitness