Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
Timeline
Generic

Austin Scott

Glen Burnie

Summary

Self-motivated IT professional with expertise in systems administration. Proficient in system installations, configurations, and troubleshooting complex technical issues across hardware, network infrastructure, and various operating systems. Demonstrates strong problem-solving abilities and effective communication skills, ensuring exceptional service and support delivery.

Overview

4
4
years of professional experience
1
1
Certification

Work History

System Administrator

Amentum
Columbia
02.2024 - Current
  • Documented rack elevations and topology diagrams using tools like Visio.
  • Implemented and managed port security on Cisco switches to prevent unauthorized network access.
  • Managed and maintained all aspects of a virtualized Windows environment, including administration of virtual servers and workstations, Active Directory, Group Policy, backups, and patching.
  • Implemented Security Technical Implementation Guides (STIGs) to ensure compliance with DoD cybersecurity standards, reducing vulnerabilities and enhancing overall system security posture.
  • Orchestrated the migration of systems for 250 end-users, including pre-migration planning, user communication, deployment, and post-migration support
  • 40 hours/week

Senior Communication Technician

Apex Systems
Washington, D.C.
05.2023 - 02.2024
  • Provides 1:1 support as the lead technician to the commander and administrative mission support team of North American Aerospace Defense Command (NORAD).
  • Manages 20+ accounts, including assigning users and computers to proper groups in Active Directory, establishing network rights, granting access to systems and equipment, and troubleshooting access issues.
  • Resolves complex issues related to VMware Horizon View Virtual Desktop Infrastructure (VDI), Microsoft Windows, desktop applications, collaboration tools, shared drives, email, and other technologies with 100% success rate.
  • Facilitates IT equipment deployment and asset management to maintain accurate inventory records and ensure timely hardware/software upgrades.
  • Designs and implements comprehensive technical documentation and solution guides for various needs, improving user comprehension by 50%.
  • Participates in regular team meetings and training programs to stay abreast of emerging technologies, industry trends, and best practices in IT support, and contribute to continuous improvement and innovation within the IT department.
  • 40 hours/week

Service/Help Desk Analyst

General Dynamics Information Technology
Washington, D.C.
11.2022 - 05.2023
  • Provided MS Windows and macOS Tier 1.5 services to multiple DoD and Federal agencies, supporting a 24/7 operation across multiple sites and remote users.
  • Installed, configured, and upgraded system’s hardware, software, applications, and related infrastructure for 3,000 employees (customer-facing and remote), including VIPs and high-level officials.
  • Operated, maintained, and managed MS Windows and macOS systems by provisioning and deploying IT assets for senior-level employees of the Federal Government.
  • Proficient in Tier 1 MDM responsibilities to provision, deploy, and support iOS, iPadOS, and macOS devices.
  • Utilized technical knowledge and agency SOPs to troubleshoot end-user assets and associated technologies including hardware, OS, iPhones, printers, COTS applications, network/connectivity, macOS, and VoIP.
  • Provided COTS support and configuration knowledge in enterprise environments including Microsoft Office Suite, Adobe Creative Cloud, Enterprise Connect and AutoCAD software.
  • Collaborated with network technicians to troubleshoot Wi-Fi, VPN, and other network issues, and configured network printers using TCP/IP.
  • 40 hours/week

Armed Diplomatic Security Officer

Inter-Con Security Systems
Washington, D.C.
04.2021 - 11.2022
  • Sworn Special Deputy U.S. Marshal.
  • Provided immediate and direct protection for perimeter defense, vehicle inspections, and dignitary visits for the Department of State, Bureau of Diplomatic Security.
  • Explored surveillance techniques, tactics, and procedures from an adversary perspective and via physical and monitored surveillance positions.
  • Engaged in active and passive surveillance detection for indicators or pre-operational threats and attacks on U.S. government entities.
  • Traveled on numerous CONUS State Department assignments to support and protect the Secretary of State.
  • Attended and protected world leaders at the United Nations General Assembly.
  • Developed and adjudicated emergency operations plans, including security response, to prioritize the scope of safety and emergency management preparedness activities for separate jurisdictions within the Diplomatic Security framework.
  • 40 hours/week

Education

Bachelor of Sciences - Interdisciplinary Programs

Slippery Rock University
Slippery Rock, PA
05.2019

Skills

  • Cybersecurity
  • Information Security
  • Software & Hardware Installation
  • Active Directory
  • Provisioning
  • Operating systems (Windows 11, Mac OS)
  • CISCO
  • Network troubleshooting
  • System monitoring

Certification

  • Microsoft 365 Certified: Modern Desktop Administrator Associate May 2023
  • CompTIA Security + August 2022
  • ITIL 4 certification

Volunteer Experience

  • Greencastle Antrim High School, Volunteer Football Coach, 2020-06, 2021-06
  • Dr. Seuss Read Across America, Slippery Rock, PA, 2017-03, 2017-03
  • Youth Football Camp, Slippery Rock University, 2016-04, 2018-04

Timeline

System Administrator

Amentum
02.2024 - Current

Senior Communication Technician

Apex Systems
05.2023 - 02.2024

Service/Help Desk Analyst

General Dynamics Information Technology
11.2022 - 05.2023

Armed Diplomatic Security Officer

Inter-Con Security Systems
04.2021 - 11.2022

Bachelor of Sciences - Interdisciplinary Programs

Slippery Rock University

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