Austin Shuttle
Annapolis,MD
Summary
Dynamic General Manager with a proven track record at Bay Hills Golf Club, excelling in strategic planning and team leadership. Expert in budgeting and financial analysis, driving profitability while enhancing member engagement. Successfully implemented process improvements, resulting in increased operational efficiency and elevated guest satisfaction. Committed to fostering a high-performance culture.
Overview
14
14
years of professional experience
Work History
General Manager
Bay Hills Golf Club
03.2021 - Current
- Provide overall leadership and strategic direction for all golf course operations, ensuring a premier member and guest experience.
- Oversee and coordinate all departments — golf operations, agronomy, food & beverage, clubhouse, and maintenance.
- Develop and manage annual budgets, financial forecasts, and profit/loss statements to meet revenue and expense goals.
- Recruit, train, and mentor department heads and staff to foster a high-performance, service-driven culture.
- Lead membership engagement initiatives to drive retention, satisfaction, and new member growth.
- Maintain the highest standards of course conditioning, clubhouse presentation, and overall facility appearance.
- Plan, promote, and execute tournaments, leagues, and special events to maximize participation and profitability.
- Build and maintain relationships with members, guests, vendors, and community partners.
- Ensure compliance with all state and federal regulations regarding labor, safety, and environmental management.
- Oversee procurement, contracts, and vendor negotiations for cost-effective operations.
- Monitor key performance indicators (KPIs) and implement process improvements to enhance efficiency and profitability.
- Collaborate with ownership or board of directors on long-term strategic planning, capital improvements, and marketing initiatives.
- Represent the club publicly with professionalism and integrity to strengthen its brand and community presence.
Operations Manager
Crofton Country Club
03.2012 - 03.2021
- Oversaw daily operations across all departments including golf, food & beverage, maintenance, and guest services.
- Managed staffing, scheduling, and performance for a multidisciplinary team of employees.
- Ensured an exceptional member and guest experience through efficient service delivery and attention to detail.
- Developed and enforced operational policies, SOPs, and safety standards.
- Coordinated with department heads to align operations with club goals and seasonal demands.
- Managed budgets, tracked expenses, and monitored financial performance to achieve profitability targets.
- Directed maintenance and presentation standards for clubhouse, course, and amenities.
- Organized and supported tournaments, banquets, and member events to drive engagement and revenue.
- Oversaw vendor relationships, purchasing, and inventory control for all departments.
- Maintained compliance with local health, safety, and labor regulations.
- Implemented process improvements to enhance efficiency and member satisfaction.
- Served as primary liaison between management, staff, and membership to resolve issues and improve communication.
- Reported directly to the General Manager or ownership with operational updates and performance metrics.
Education
No Degree - Business Management
Anne Arundel Community College
Arnold, MDSkills
- Strategic Planning & Execution
- Team Leadership & Staff Development
- Budgeting, Forecasting & P&L Management
- Operations & Process Improvement
- Vendor & Contract Management
- Customer Experience & Client Relations
- Cross-Departmental Coordination
- Data-Driven Decision Making
- Event Planning & Project Management
- Financial Analysis & Cost Control
- Change Management & Organizational Development
- Community & Stakeholder Engagement
Timeline
General Manager
Bay Hills Golf Club
03.2021 - Current
Operations Manager
Crofton Country Club
03.2012 - 03.2021
No Degree - Business Management
Anne Arundel Community College