Autum Fuhrman
Glen Burnie
Summary
Strong problem-solver and analytical thinker seeks an administrative position to improve the workflow and processes in an office setting. Administrative experience and excellent communication skills.
Detail-oriented professional with experience in patient representation and customer service. Excels in multi-tasking and fostering strong patient relationships. Committed to providing support that enhances patient experiences and operational efficiency.
Overview
6
6
years of professional experience
Work History
Patient Representative
Excelsia Injury Care
09.2024 - Current
- Enhanced patient satisfaction by addressing concerns and providing compassionate assistance.
- Informed patients of excessive wait times and offered to reschedule appointments.
- Developed strong rapport with patients through active listening skills, empathy, and understanding of individual needs.
- Provided exceptional customer service to patients, creating a welcoming and supportive environment.
- Maintained efficiency with prepping patient charts.
- Answering busy telephone calls.
EyeWear Consultant
My Eye Doctor
09.2023 - 09.2024
- Frame and lens selection
- Reviewing Rx's and doctor's recommendations with patients
- Measuring and specifying frames on hold
- Tracing frames
- Loaning frames and placing frames on hold
- Instructing patients on the use and care of new lenses and frames
- Prescription release
- Eyewear repairs and adjustments
- Post-dispense follow-up and ensuring patient satisfaction
- Problem-solving for patients having challenges with their eyewear
- Verifying lens orders as they arrive to ensure they are correct for the patient
- Maintaining the cleanliness of optical displays and merchandise
- Learn all facets of patient reception and vision care to provide backup to the team when necessary
- Other duties, as requested by the leadership team.
Receptionist/Permit Expediter
VSC Fire and Security
07.2021 - 09.2023
- Answers busy telephones, files, accurately enters data and types forms
- Operates office equipment such as microfilm machine, computer and copier as needed
- Assists homeowners, contractors, architects and engineers through the permitting process
- Tracks multiple projects and monitors the progress
- Makes arithmetic computations and tabulations and evaluates applications for missing documentation
- Processes and issues construction permits; conducts property research, inputs inspections
- Investigates customer complaints and inquiries concerning permits and inspections
- Follow-ups on actions taken to insure customer satisfaction
- Write letters to businesses and customers in response to inquiries
- Maintains regular and punctual attendance record
- Performs related work as required.
Cashier/Customer Service Representative
BJ's
10.2019 - 07.2021
- Processing sales transactions and taking payments
- Calculating the cost of products or services
- Calculating and returning change for cash transactions
- Maintaining adequate change denominations and requesting additional change
- Answering customer questions about products or services and providing recommendations based on customer needs
- Cross-selling and upselling products
- Reconciling cash drawers and sales receipts
- Reporting issues with equipment
- Working with the team to meet store sales goals
- Responding to and resolving customer complaints and concerns
- Processing layaways, returns and exchanges
- Maintaining clean and tidy checkout and merchandise areas
- Assisting in stocking and rotating merchandise.
Education
Nursing -
Center of Applied Technology North
Severn, MDGlen Burnie High School
Glen Burnie, MDHealth Sciences
Howard County Community College
Columbia, MDSkills
- Multi-tasking
- Dependable
- Great Communication
- Excellent Customer service
- Reliable
- Organized
- Hard worker
- Detail oriented
- Eager to learn
- Works well in team environment
References
- Ms. Ames Legette, Co-Worker, Excelsia Injury Care, (443)-453-8324
- Mrs. Leah Danowski, Old Co-Worker, MyEyeDr, (410)-703-4918
- Mr. Tyler Fleetwood, Old Co-Worker, MyEyeDr, (410)-508-0536
Timeline
Patient Representative
Excelsia Injury Care
09.2024 - Current
EyeWear Consultant
My Eye Doctor
09.2023 - 09.2024
Receptionist/Permit Expediter
VSC Fire and Security
07.2021 - 09.2023
Cashier/Customer Service Representative
BJ's
10.2019 - 07.2021
Nursing -
Center of Applied Technology North
Glen Burnie High School
Health Sciences
Howard County Community College