Autumn Franklin
Baltimore
Summary
Proven multitasker and collaborative team player, I excelled at Charlestown Erickson Living by enhancing customer satisfaction and streamlining service efficiency. Skilled in cash handling and interactive communication, I consistently prioritized guest needs, leading to improved service quality without compromising on speed or accuracy.
Overview
2
2
years of professional experience
Work History
Crew Member
Pats Pizza
08.2024 - Current
- Worked front counter, cutting pizzas and other areas.
- Handled payment transactions.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Server
Charlestown Erickson Living
03.2023 - 08.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Crew Member
Wendys International
09.2023 - 08.2024
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Assisted other team members to achieve goals.
Crew Member
Orioles Stadium
07.2022 - 09.2023
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Stocked shelves to organize aisles in assigned department.
Education
Diploma -
Baltimore Leadership School For Young Women
Baltimore, MD06.2024
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Cash handling
- Cleaning
- Customer engagement
- Interactive communication skills
- Flexible schedule
Timeline
Crew Member
Pats Pizza
08.2024 - Current
Crew Member
Wendys International
09.2023 - 08.2024
Server
Charlestown Erickson Living
03.2023 - 08.2024
Crew Member
Orioles Stadium
07.2022 - 09.2023
Diploma -
Baltimore Leadership School For Young Women
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