Autumn Simmons
Germantown
Summary
Skilled professional ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Supervisor / NRO Lead
COOPER’S HAWK WINERY & RESTAURANTS
Rockville, MD
01.2025 - Current
- Internal Talent Sourcing: Partner with management to identify potential leaders and develop actionable plans to elevate their career paths.
- Training Standards: Collaborate with leadership to refine current training programs and ensure standards are met for future team needs.
- Onboarding & Culture: Promote a culture of recognition and accountability, ensuring new hires feel supported and celebrated from day one.
- Operational Oversight: Manage Front of House and Banquet positions while upholding the mission of the winery.
- NRO Leadership: Selected as an NRO (New Restaurant Opening) Lead to establish culture and training excellence at new locations.
Lead Restaurant Trainer (LRT) / Server
COOPER’S HAWK WINERY & RESTAURANTS
01.2023 - Current
- Culture Reinvention: Championed a movement to reinvent the restaurant culture beyond standard corporate expectations, fostering a positive, uplifting community where individuality is celebrated and authenticity is acknowledged.
- Team Member Experience: Focused on boosting morale and creating an enlightened mindset through hands-on leadership.
- Service Excellence: Provided "gracious hospitality" while acting as an enthusiastic "side cicerone" to enrich guest lives and meet sales goals.
- Mentorship: Directly supported both front and back-of-house teams, assisting in tasks and tailoring guest experiences.
Patient Representative
Savista; GW University Hospital
01.2022 - 01.2023
- Process Management: Managed intake and referral processes, ensuring all federal and departmental procedures were followed.
- Client Advocacy: Partnered with diverse teams to provide healthcare access and navigate insurance coverage and authorizations.
- Conflict Resolution: Acted as a primary point of contact for complex patient needs, utilizing de-escalation and problem-solving skills to resolve billing and access disputes.
- Data Analysis: Analyzed patient intake and referral data to identify bottlenecks, ensuring all federal and departmental procedures were followed with 100% accuracy.
- Budgeting & Financial Advocacy: Navigated insurance coverage, authorizations, and patient "conflict budgeting" to help diverse teams provide affordable healthcare access.
- Innovative Scheduling: Managed high-volume intake calendars and coordinated provider schedules to ensure timely patient care and departmental efficiency.
- Process Management: Partnered with diverse teams to manage the end-to-end referral process, ensuring all documentation was organized and timely.
Education
Bachelor of Arts - Political Science Major
Southern A&M University
Baton Rouge, LA01.2023
Skills
- Data Analysis
- Troubleshooting
- Conflict Budgeting
- Innovative Scheduling
- Goal oriented
- Training and mentoring
- Staff management
- Customer service
- Attention to detail
Software: Hotschedules, Micros, Simphony, Microsoft Office Suite (Excel, PowerPoint), Adobe
Key Skills:
- Employee motivation
- Decision-making
- Complex Problem-solving
- Strategic planning
- Staff development
- Team building
- Operations management
- Processes and procedures
- Process monitoring and improvement
- Conflict resolution
Certification
- Certified Lead Regional Trainer (LRT)
- NRO Training Lead
- Supervisor Certification
Timeline
Supervisor / NRO Lead
COOPER’S HAWK WINERY & RESTAURANTS
01.2025 - Current
Lead Restaurant Trainer (LRT) / Server
COOPER’S HAWK WINERY & RESTAURANTS
01.2023 - Current
Patient Representative
Savista; GW University Hospital
01.2022 - 01.2023
Bachelor of Arts - Political Science Major
Southern A&M University
CORE COMPETENCIES
- Talent Development: Identifying internal talent for leadership roles and developing comprehensive training plans.
- Operational Leadership: Expert in all Front of House positions, Banquet operations, and On-the-Job Training (OJT).
- Culture & Engagement: Promoting a culture of recognition, high accountability, and "Uncompromising Hospitality".
- Strategic Communication: Collaborating with management to refine training materials and future development strategies.
- Strategic Training Management: Developed and managed training schedules for new hires, ensuring all on-the-job training (OJT) hours were met without disrupting restaurant operations.
- Structured Check-ins: Facilitated formal training check-ins to assess technical proficiency and cultural alignment, providing a supportive environment for new Team Members.
- Performance Intervention: Proactively identified gaps in service standards and implemented retraining programs when necessary to ensure 100% compliance with brand excellence.
- Natural Influencer: Served as a natural influencer and cultural ambassador within the restaurant, using peer-to-peer coaching to build a unified and high-performing team.
- Innovative Team Leading: Applied innovative leadership techniques centered around emotional intelligence and personalized mentorship to increase team morale and service speed.
- Standards Accountability: Partnered with managers to execute large-scale training programs, ensuring all orientation materials and training uniforms were organized and available.