Ava Brown
Baltimore
Summary
Dedicated account manager with expertise in client relations and strategic planning. Proven track record of enhancing service quality and achieving operational goals.
Results-driven professional with over 8 years of experience in environmental services and account management. Skilled in team training, operational efficiency, and client satisfaction. Aiming to leverage expertise in fostering collaboration and implementing best practices for improved service delivery.
Overview
9
9
years of professional experience
Work History
Direct Account Manager
Healthcare Services Group
09.2025 - Current
- Supervised daily cleaning operations to ensure compliance with health and safety regulations.
- Trained team members on equipment usage and sanitation procedures to enhance service quality.
- Conducted regular inspections of facilities to uphold cleanliness standards and operational efficiency.
- Collaborated with management to develop schedules that met staffing needs while optimizing workflow.
- Implemented inventory management practices for cleaning supplies, reducing waste and costs.
- Maintained accurate records of maintenance activities to ensure accountability and continuous improvement efforts.
Environmental Services Supervisor
The Johns Hopkins Hospital
07.2018 - 09.2025
- Assisted in the development of training materials focused on best practices in environmental services.
- Responded promptly to staff inquiries regarding cleaning protocols, fostering a supportive work environment.
- Mentored new employees in proper techniques for cleaning, sanitizing, and maintaining facilities according to company guidelines.
- Established strong relationships with clients by promptly addressing their concerns related to service levels or operational issues.
- Conducted thorough inspections to ensure compliance with local, state, and federal regulations pertaining to environmental health and safety.
- Fostered a positive work environment by addressing employee concerns and providing opportunities for professional development.
Environmental Services Housekeeper
The Johns Hopkins Hospital
06.2017 - 07.2018
- Performed routine cleaning and sanitization of patient rooms and common areas to maintain hygiene standards.
- Operated specialized cleaning equipment, ensuring compliance with safety protocols and infection control procedures.
- Collaborated with nursing staff to address urgent cleaning needs, enhancing overall patient care environments.
- Trained new team members on best practices in environmental services, fostering a culture of excellence and safety.
- Implemented efficient cleaning schedules that improved workflow and reduced downtime across departments.
Education
Early Childhood Education - Teaching
Baltimore City Community College
Baltimore, MD05-2027
High School Diploma -
New Era Academy Highschool
Baltimore, MD06-2009
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Customer satisfaction
- Strategic planning
- Goal oriented
- Account oversight
Timeline
Direct Account Manager
Healthcare Services Group
09.2025 - Current
Environmental Services Supervisor
The Johns Hopkins Hospital
07.2018 - 09.2025
Environmental Services Housekeeper
The Johns Hopkins Hospital
06.2017 - 07.2018
Early Childhood Education - Teaching
Baltimore City Community College
High School Diploma -
New Era Academy Highschool
Environmetal Apprenticeship Program
Environmental apprenticeship program allowed me to
- Manage a team of 10+
- Handle payroll
- Familiarize with state and safety health regulations
- Prioritize daily health inspections
- Manage inventory
- Manage Budgets