Ava Eney
Forest Hill
Summary
Resourceful Food Expeditor with a multi-role background in diverse restaurant operations. Combines front and back-of-house knowledge to optimize workflow and enhance team collaboration. Thrives in high-volume environments, ensuring seamless communication and operational efficiency during peak hours. Quickly adapts to new strategies and feedback to maintain a productive kitchen atmosphere.
Overview
1
1
year of professional experience
Work History
Expeditor
Chris Dough's Pizzeria and Bar
Forest Hill, MD
08.2025 - Current
- Coordinated food orders between kitchen and dining area to ensure timely service.
- Communicated effectively with kitchen staff to address special requests and dietary restrictions.
- Reduced wait times for customers, prioritizing and organizing food orders according to table numbers.
- Enhanced customer satisfaction by ensuring timely and accurate delivery of food orders.
- Improved order accuracy with thorough review of each dish before serving to customers.
- Conducted quality checks on dishes before serving to ensure compliance with standards.
- Maintained cleanliness and organization of expediting station for efficient operations.
- Trained new expeditors and food runners according to company policies and standards.
- Assisted with plate presentation to enhance visual appeal of dishes.
Restaurant Hostess
Chris Dough's Pizzeria and Bar
Forest Hill, MD
08.2025 - Current
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservation system, optimizing table turnover and guest flow.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Coordinated with kitchen and waitstaff to maintain service efficiency.
- Handled guest inquiries and concerns, enhancing overall dining experience.
- Monitored dining area for cleanliness and readiness, adhering to health standards.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Assisted in training new hostesses on customer service protocols.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
- Assisted FOH and BOH staff to drive smooth service execution and maximize guest satisfaction.
Take-Out Server
Chris Dough's Pizzeria and Bar
Forest Hill, MD
08.2025 - Current
- Delivered exemplary customer service, ensuring timely and accurate order fulfillment for take-out customers.
- Enhanced customer experience by providing swift and accurate order fulfillment.
- Enhanced customer satisfaction by taking accurate and timely phone orders for takeout.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Managed high-volume orders with strong multitasking skills, maintaining accuracy and timeliness.
- Managed multiple orders simultaneously, maintaining organization during peak hours to enhance efficiency.
- Handled high-stress situations calmly, addressing multiple tasks simultaneously while prioritizing accordingly.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Fostered positive relationships with regular customers, cultivating loyalty through personalized service experiences.
- Maintained a professional demeanor under pressure while providing exceptional service even during peak times or challenging situations.
- Verified orders before handing them over to customers, ensuring accuracy and reducing complaints.
- Maintained cleanliness and organization of workstations, adhering to health and safety standards.
- Maintained clean, sanitary work station by removing trash, sweeping floors and wiping down countertops.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
- Utilized POS system to receive and process food and beverage orders.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Adapted quickly to changing priorities, demonstrating flexibility in fast-paced environments while maintaining service quality.
Education
High School Diploma -
Bel Air High School
Bel Air05-2026
Skills
- Kitchen communication
- Customer service
- Guest service
- Customer relations
- Relationship building
- Team collaboration
- Team leadership
- Time management abilities
- Organizational skills
- Adaptability and flexibility
- Decision-making
- Problem-solving aptitude
- Continuous improvement
Languages
French
Limited Working
Spanish
Limited Working
Interests
- I like trying new recipes and food trends
- I enjoy cooking for friends and family gatherings
- Enjoy experimenting with different ingredients and flavors in the kitchen
- Baking
- Crafting and DIY Projects
- Dance
- Road Trips
- I like looking at the stars and learning about constellations
Timeline
Expeditor
Chris Dough's Pizzeria and Bar
08.2025 - Current
Restaurant Hostess
Chris Dough's Pizzeria and Bar
08.2025 - Current
Take-Out Server
Chris Dough's Pizzeria and Bar
08.2025 - Current
High School Diploma -
Bel Air High School