Avery Bolton
Hagerstown
Summary
Dynamic professional with extensive experience in parts sales, inside sales, dealership service support, purchasing, and warehouse operations within the construction equipment, automotive, wholesale, and fleet service sectors. Proven track record in roles including Parts Counter Sales, Inside Sales, Parts Advisor, and Warehouse & Driver positions. Expertise in leveraging ERP, CRM, SAP, CDK, and MRP systems to optimize processes and enhance customer satisfaction. Committed to driving results through effective communication and a customer-centric approach.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Parts & Operations Manager
Stephenson Equipment
12.2024 - 12.2025
- Implemented training and leadership strategies for parts department staff to achieve exceptional customer service and streamline operations.
- Directed end-to-end management of parts operations to ensure efficient ordering, receiving, stocking, and inventory control.
- Streamlined inventory management processes to enhance product availability and minimize excess and obsolete stock.
- Spearheaded parts revenue growth and enhanced gross margin through strategic sourcing and pricing initiatives.
- Cultivated vendor and OEM relationships to enhance fill rates and lead times.
- Coordinated parts procurement to support service operations and enhance equipment uptime.
- Utilized CDK/ERP systems and KPI reporting to drive inventory strategy and enhance decision-making processes.
- Facilitated cross-functional collaboration with service sales and leadership to drive branch and enterprise objectives.
Service Manager
JT REPAIR LLC
02.2023 - 12.2024
- Streamlined daily service operations by managing dispatch scheduling and work order execution to ensure maximum efficiency and productivity.
- Enhanced technician efficiency and labor recovery by implementing process optimization strategies.
- Managed repair quality assessments and OEM warranty adherence to minimize rework and enhance reimbursement recovery.
- Implemented cost-control measures to optimize labor rates and departmental expenses, driving service department revenue and gross margin growth.
- Facilitated clear communication regarding customer and fleet issues to enhance satisfaction and operational efficiency.
Parts Counter Sales Lead
Beltway Companies
11.2021 - 02.2023
- Facilitated accurate parts identification and order fulfillment for walk-in, phone, and online customers.
- Interpreted OEM parts diagrams and catalogs to facilitate precise component identification and selection.
- Executed processing of sales orders, quotes, returns, cores, and warranty parts with precision.
- Coordinated parts inventory management to support service technicians in minimizing equipment downtime.
- Oversaw maintenance of accurate inventory records, including bin locations and cycle counts within DMS/ERP systems.
Education
High School Diploma -
Washington County Technical High School
Cummins Parts Personnel & Management Certifications
Navistar Parts & Management Certifications
Skills
- Branch operations management
- Operational efficiency management
- Service operations coordination
- Fleet management
- Operational equipment management
- P&L Support
- Revenue increase strategies
- Expense management
- Inventory Management
- Supply Chain Management
- Procurement management
- Vendor Management
- Workforce Management
- Team Leadership
- Scheduling & Dispatch
- Preventive Maintenance Programs
- Asset Management
- Client relationship management
- Customer Retention
- SLAs
- Process Improvement
- Continuous Improvement
- Operational efficiency
- Safety & Compliance
- ERP / CRM Systems
- SAP
- CDK
- MRP
- Excel proficiency
- Skilled in Microsoft Office tools
Certification
- Cummins Parts Personnel & Management Certifications
- Navistar Parts & Management Certifications
- Driver’s License (Non-CDL Class C)
Timeline
Parts & Operations Manager
Stephenson Equipment
12.2024 - 12.2025
Service Manager
JT REPAIR LLC
02.2023 - 12.2024
Parts Counter Sales Lead
Beltway Companies
11.2021 - 02.2023
High School Diploma -
Washington County Technical High School
Cummins Parts Personnel & Management Certifications
Navistar Parts & Management Certifications
Earlier Career Experience
Progressive experience in parts sales, inside sales, dealership service support, purchasing, and warehouse operations across construction equipment, automotive, wholesale, and fleet service environments. Background includes roles such as Parts Counter Sales, Inside Sales, Parts Advisor, Counter Sales / Key Holder, and Warehouse & Driver positions Utilizing ERP, CRM, SAP, CDK, and MRP systems.