Summary
Overview
Work History
Education
Skills
References
Personal Information
Timeline
Generic

Avis Hall

Odenton

Summary

Service Lane Manager with extensive experience at Annapolis Nissan, recognized for enhancing customer satisfaction and operational efficiency. Expertise in employee training, conflict resolution, and effective scheduling has led to significant improvements in service delivery. Proven ability in inventory management and team leadership, fostering a collaborative environment that drives performance.

Overview

12
12
years of professional experience

Work History

Service Lane Manager

Annapolis Nissan
Annapolis
02.2025 - Current
  • Managed daily operations in service lane to ensure efficient workflow.
  • Oversaw service advisors to enhance customer interactions and satisfaction.
  • Coordinated scheduling of service appointments for optimal resource allocation.
  • Trained new staff on service protocols and customer engagement techniques.
  • Resolved customer complaints quickly and efficiently, improving satisfaction levels.
  • Monitored repair order processes to maintain timely service delivery.
  • Developed policies to improve customer service efficiency and performance metrics.
  • Facilitated interdepartmental communication to streamline service requests and updates.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Maintained updated knowledge through continuing education and advanced training.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Utilized various software and tools to streamline processes and optimize performance.

Service Lane Manager

Jim Coleman Nissan of Ellicott City
Ellicott City
05.2021 - 02.2025
  • Managed daily operations in the service lane to ensure efficient workflow.
  • Oversaw service advisors to enhance customer interactions and satisfaction.
  • Coordinated scheduling of service appointments for optimal resource allocation.
  • Trained new staff on service protocols and customer engagement techniques.
  • Monitored repair order processes to maintain timely service delivery.
  • Implemented inventory management practices for parts and supplies efficiency.
  • Assisted in developing strategies to improve overall service lane performance.
  • Facilitated communication between departments to streamline service requests and updates.
  • Resolved customer complaints quickly and efficiently.
  • Assisted customers with product selection based on their individual needs.
  • Assisted customers with product selection and ordering processes.
  • Monitored employee performance to ensure adherence to company standards.
  • Ensured that all customer transactions are accurately processed in a timely manner.
  • Monitored customer feedback to identify areas for improvement in the service lane operations.
  • Developed and implemented policies and procedures to improve customer service efficiency.
  • Supervised daily operations of the service lane area including monitoring performance levels of employees.
  • Maintained accurate records of employee attendance and time off requests.
  • Managed budgets related to the service lane area including payroll costs, supplies expenses and other operational costs.
  • Scheduled employees' shifts according to business needs and staffing requirements.
  • Conducted regular staff meetings to discuss customer needs, complaints and issues.
  • Analyzed data from reports to identify trends in customer service delivery issues.
  • Provided leadership support to team members during peak times or when additional assistance was needed.
  • Created monthly reports detailing sales figures, inventory levels and customer satisfaction scores.
  • Evaluated store layout periodically for effectiveness in meeting customer needs.
  • Ensured compliance with local health codes regulations regarding food handling practices.
  • Implemented strategies to increase efficiency within the department while maintaining quality standards.
  • Resolved conflicts between customers and staff professionally and courteously.
  • Reviewed customer feedback surveys regularly to evaluate overall satisfaction levels.
  • Coordinated with other departments to resolve customer inquiries and complaints quickly and efficiently.
  • Delegated work to staff, setting priorities and goals.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Worked closely with vendors to coordinate deliveries of products and services as needed.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Recruited and trained new employees to meet job requirements.

Executive Administrative Assistant

Workforce Montgomery
Wheaton
11.2013 - 05.2021
  • Managed executive calendars and scheduled appointments efficiently.
  • Coordinated travel arrangements and itineraries for senior leadership.
  • Prepared and organized meeting materials for board meetings.
  • Facilitated communication between departments and external partners.
  • Maintained confidential files and documentation with precision.
  • Supported project management tasks by tracking deadlines and deliverables.
  • Assisted in preparing reports and presentations for executive review.
  • Prepared agendas for meetings; took minutes during meetings; distributed meeting notes to appropriate personnel.
  • Ordered office supplies as needed while monitoring inventory levels to ensure adequate stock is available at all times.
  • Organized and maintained executive calendars, scheduled meetings, conferences, travel arrangements, and appointments.
  • Answered incoming telephone calls from internal and external customers promptly and professionally; transferred calls appropriately; responded to inquiries in a timely manner.
  • Reviewed and processed expense reports and invoices for accuracy and completeness.
  • Processed accounts payable and receivable transactions accurately within set timeframes.
  • Greeted visitors upon their arrival; directed them to the appropriate destination or person; provided general information about the organization when necessary.

Education

Some College (No Degree) - Business Management

Strayer University
Washington, DC
02.2000

Skills

  • Customer service and support
  • Employee training and development
  • Inventory and workflow management
  • Repair order processing
  • Scheduling coordination
  • Conflict resolution strategies
  • Performance monitoring
  • Team leadership and collaboration
  • Interdepartmental communication
  • Policy development and implementation
  • Staff recruitment and onboarding
  • Time management techniques
  • Effective communication skills
  • Multitasking abilities
  • Interpersonal skills enhancement
  • Project management methodologies
  • Problem-solving approaches
  • Report preparation and documentation
  • Meeting facilitation skills
  • Project planning and execution
  • Process improvement initiatives
  • Document management systems
  • Issue response and resolution strategies

References

References available upon request.

Personal Information

Gender: Female

Timeline

Service Lane Manager

Annapolis Nissan
02.2025 - Current

Service Lane Manager

Jim Coleman Nissan of Ellicott City
05.2021 - 02.2025

Executive Administrative Assistant

Workforce Montgomery
11.2013 - 05.2021

Some College (No Degree) - Business Management

Strayer University

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Avis Hall