Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ayanna Cocilova

Westminster

Summary

professional with good customer service at Fiamata. Demonstrated exceptional multitasking and effective communication skills while ensuring guest satisfaction. do a good job with phone etiquette, and complaint handling, consistently creating a welcoming atmosphere and supporting team members to enhance the dining experience. I can successfully respond to multiple emergency situations, ensuring the safety and well-being of pool patrons while Consistently exceeded customer satisfaction targets.

Overview

2
2
years of professional experience

Work History

Hostess

FIamata
03.2025 - Current
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Lifegaurd

Heather Muller
05.2024 - 09.2024

Lifegaurd

Heather Muller
05.2023 - 09.2023
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Monitored safety of guests in and around swimming pool.
  • Provided friendly customer service to guests and addressed concerns.

Education

Westminster High School
Westminster, Md

Skills

  • Customer service
  • Effective multitasking
  • Patience and empathy
  • Phone etiquette
  • Cleaning and sanitation
  • Greeting guests
  • Exceptional communication
  • Guest engagement
  • Complaint handling

Timeline

Hostess

FIamata
03.2025 - Current

Lifegaurd

Heather Muller
05.2024 - 09.2024

Lifegaurd

Heather Muller
05.2023 - 09.2023

Westminster High School
Ayanna Cocilova