Ayanna Colvin
Baltimore
Summary
Energetic professional in hospitality, known for high productivity and efficient task completion. Possess specialized skills in customer service, order accuracy, and time management. Excel in communication, teamwork, and adaptability, ensuring exceptional dining experiences for guests.
Overview
7
7
years of professional experience
1
1
Certification
Work History
VIP Bottle Server
The Garden Rooftop
Baltimore
06.2023 - Current
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Maintained accurate cash handling practices while efficiently serving customers.
- Assisted management in resolving customer complaints in an efficient manner.
- Monitored guest consumption of alcohol to ensure compliance with state regulations.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
Slot Attendant
Live! Casino & Hotel
Maryland
08.2021 - 11.2022
- Distribute winnings, and processed jackpots
- Assist players with questions about slot, machines, game rules, and casino promotions
- Monitor the area for suspicious activity and unruly behavior
- Handle complaints from unhappy players
- Cash handling
Front Counter Supervisor
Chick-Fil-A
Baltimore
06.2018 - 01.2021
- Provide exceptional customer service while utilizing the company's CORE 4 model to serve guests which includes: eye contact, a welcoming smile and speaking enthusiastically while staying connected
- Perform guest service and food preparation duties which includes greeting customers warmly, taking accurate orders, and completing transactions while going above and beyond to ensure an excellent customer service experience
- Strive to build great relationships with co-workers including all levels of management which is imperative for teamwork
- Assist with operating various areas including the drive-thru window, unloading deliveries, and maintaining a clean store environment while adhering to strict food safety procedures and policies
- Resolve customer complaints while delivering proper customer service
Education
High School Diploma -
Dundalk High School
Baltimore, MD06.2020
Skills
- Supervising Experience
- Retail Sales
- Project Planning
- Account management
- Cashiering
- Computer skills
- Customer support
- Guest Services
- Restaurant experience
- Problem-solving
- Safety Management
- HIPAA
- Cash handling
- Alcohol compliance
- Conflict resolution
- Team collaboration
- Exceptional customer service
- VIP clientele handling
Certification
- Maryland Gaming License
- Certified clinical medical assistant
- BLS certified
- TIPS training
References
References available upon request.
Timeline
VIP Bottle Server
The Garden Rooftop
06.2023 - Current
Slot Attendant
Live! Casino & Hotel
08.2021 - 11.2022
Front Counter Supervisor
Chick-Fil-A
06.2018 - 01.2021
High School Diploma -
Dundalk High School
Similar Profiles
Sean FattoriSean Fattori
Site Annalists at Rooftop SolarSite Annalists at Rooftop Solar
Jacob FrymanJacob Fryman
Cook at Harvest RoofTop BarCook at Harvest RoofTop Bar
BRIANA RODRIGUEZBRIANA RODRIGUEZ
Babysitter at Rooftop DigitalBabysitter at Rooftop Digital