Ayanna Thomas

Naval Intelligence Activity

Financial Management & comptroller (FMC)

• Monitor travel costs for the purpose of comparing plans to actual expenditures, determining status of commitments and obligations and correcting discrepancies.
• Reconcile RPMS, SNAPSHOT, SABRS, BIRT, and ERP comparing them all to make sure there are no discrepancies.
• Prepared and organized documents and financial records to deliver successful audits.
• Established standardized costing model for future financial projections and analyzed fixed and variable overhead costs.
• Assisted with travel related inquires for PCS orders, the Government travel card and the Defense Travel System.
• Perform daily research and analyze JTR ensuring compliance to policy for all travel voucher/liquidations processed.
• Perform as LDTA to travelers creating new accounts, assisting travel requests and answering questions within two days of inquiry. Process command check in/out's and verify personal data. Maintain and assign permission levels.
• Create/update lines of accounting and budget labels for specific agency's within three days of request. Create Organizations, reimbursable or direct cite funding lines.
• Reconcile system access rights and troubleshoot/resolve travel issues to avoid delay in authorization/voucher process.
• Routinely coordinate with co-workers on problem areas, to increase knowledge and build team recommendations for well-informed leadership decisions.
• Assist with maintaining Government Travel Card cardholder database and file audit documents in individual files within five days for each cardholder
• Assist with monitoring card delinquencies to ensure that falls below Department of Defense and Navy established threshold of 1% delinquent at 60 days.

40 Hours Per Week

• Provide personalized and comprehensive service to high-net-worth clients, ensuring their financial goals are understood and met effectively.
• Collaborate with financial advisors and portfolio managers to devise customized investment strategies tailored to each client's risk tolerance and objectives.
• Assisted sales team during pre-project phase with preparation and execution of bid research.
• Proactively identify opportunities for portfolio optimization and asset allocation adjustments.
• Champion client onboarding initiatives, streamlining processes, and enhancing overall client experience.
• Trained over 5 internal teams, such as sales and customer support, on product features, updates, and best practices.
• Assist in planning and execution of product launches, including coordinating cross-functional teams, setting timelines, and ensuring all necessary resources are available for successful launch.
• Organize and conduct user testing sessions to gather feedback and insights to improve product's usability and user experience.

40 Hours Per Week

• Originated and processed mortgage loans, guiding members through the loan application process and ensuring compliance with lending regulations.
• Analyzed applicants' financial situations to determine loan eligibility and recommend suitable mortgage products.
• Resolved member concerns and complaints, ensuring a positive and professional service experience. Consistently achieved and exceeded monthly sales targets, earning recognition as a top-performing loan officer.
• Proactively uncovers possible member needs to enhance overall experience and promote achievement of long and short-term financial goals.
• Handled complaints with prompt, courteous service to uphold professional reputation.
• Offers expertise to business continuity planners to guide, support and lead strategy development ultimately, improving processes for daily operations.

40 Hours Per Week

• Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
• Responsible for accounts payable, and accounts receivable processing.
• Performed accounts receivable duties, including invoicing, researching charge backs, and discrepancies.
• Assist with tenant meeting for over 70 managers of outlet suites. Recommended products to customers, thoroughly explaining details.
• Work closely with other teams, such as sales, marketing, and product development, to share customer insights and improve overall customer experience.
• Gather and analyze customer feedback to identify trends and areas for improvement. Use this information to enhance the overall.
• Act as point of escalation for complex or challenging customer issues that require additional support or resolution.
• Guided new hires through orientation and onboarding and explained documents requirements.
• Identify training and development needs within teams and work with management to implement appropriate training programs.