Ayesha Raza
Sykesville
Summary
Detail-focused Data Analyst with knowledge in data warehousing, process validation, and business needs analysis. Proven to understand customer requirements and translate into actionable project plans. Dedicated and hard-working with passion for Big Data. Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Data Analyst
GAF Building Materials
05.2021 - Current
- Created a Sales Reconciliation report that saved the company over $1M in OI.
- Identified KPIs and implemented Google Analytics dashboards, saving the team 104 hours of repetitive work annually.
- Diverse IT experience in various domains like manufacturing, accounting, retail, and financial.
- Utilize data visualization tools to effectively communicate business insights.
- Extensive experience in Tableau Desktop, Tableau Server in various versions of Tableau
- Expertise in designing and creating various analytical reports and dashboards to help users to identify critical KPIs and facilitate strategic planning in the organization.
- Experience with the BI team on learning different solutions with BI tools like ERAE, TM1 and data warehouse on slicing and dicing data, analyzing data from different perspectives and using that data as source to create visuals in Tableau.
- Identified, analyzed, and interpreted trends or patterns in complex data sets.
- Presented information to stakeholders for concise explanations of best placement for needed resources.
- Experience in Tableau Design, Installation, Configuration, Maintenance.
- Experience with Tableau automations like Checking Server Status, Backups, Server Restart, and AD Sync etc.
- Experience in configuration of backgrounds jobs, scheduling of the extract refresh activity, troubleshooting failed refresh activity, monitoring dashboards performance on tableau server.
IT Service Desk Technician & Student Lead
Division Of IT: University Of Maryland
08.2018 - 01.2021
- Supervise Tier 1 technical support though training and mentoring, schedules, and evaluate Tier 1 technicians.
- Assist customers seeking technical assistance over the phone, email, or live chat.
- Perform remote troubleshooting through diagnostic techniques and pertinent questions.
- Use a ticketing system to track and route problems and requests and create detailed work logs and technical documentation.
- Support our web-based applications, escalating potential application defects or other technical issues requiring urgent attention.
- Provide timely, efficient and professional follow up to user questions or issues
Assistant Director & Camp Counselor for Google Ign
Howard Community College
12.2016 - 07.2017
- Taught middle school girls about software and coding, robotics, Raspberry Pi Technology, and 3D printing.
- Coached them in coding and built meme and sites with coding.
- Taught them different computer languages: such as Java, HTML, CSS etc
Math Tutor
Howard Community College
08.2015 - 05.2017
- Assisted students individually and in small groups in targeted areas.
- Provided supplemental assignments to ascertain level of understanding.
- Used positive reinforcement, repetition, and review to help students master challenging material.
- Created and shared math resources and materials to boost student comprehension.
Education
Bachelor of Science - Information Science
University of Maryland - College Park
College Park, MD12.2020
Skills
- Ad Hoc Reporting
- Dashboard
- SQL
- Advanced Excel Spreadsheet Functions
- Systems Analysis
- Data Integrity Validation
- Data Mapping
- Data Visualization and Presentations
- Executive-Level Presentations
- Database Programming and SQL
- Statistical Analysis
- Data Quality Assurance Processes
- Query Tools
Certification
Licensed Scrum Master - 2020
Languages
Urdu
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Arabic
Elementary
Timeline
Data Analyst
GAF Building Materials
05.2021 - Current
IT Service Desk Technician & Student Lead
Division Of IT: University Of Maryland
08.2018 - 01.2021
Assistant Director & Camp Counselor for Google Ign
Howard Community College
12.2016 - 07.2017
Math Tutor
Howard Community College
08.2015 - 05.2017
Bachelor of Science - Information Science
University of Maryland - College Park
Similar Profiles
MARIAH DESPYNEMARIAH DESPYNE
HR Partner at GAF Building MaterialsHR Partner at GAF Building Materials
Marquiez PhillipsMarquiez Phillips
Production Supervisor at GAF Building MaterialsProduction Supervisor at GAF Building Materials
Laura RoginskiLaura Roginski
Senior Sales Operations Specialist at GAF Building MaterialsSenior Sales Operations Specialist at GAF Building Materials