Summary
Overview
Work History
Education
Skills
Certification
Technology Summary
Languages
Timeline
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Ayra Haq

Ayra Haq

Glen Burnie

Summary

Upcoming Computer Science graduate with a strong foundation in information technology, business operations, and data analysis. Passionate about data entry, cleaning, and analysis, with excellent problem-solving and critical-thinking skills. Recognized for strong organizational abilities, customer service excellence, and a positive team-oriented attitude. Adept at developing relationships with management, internal/external customers, and end users. Quick learner, skilled in mastering new technologies in fast-paced environments.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Senior Systems Engineer

Raytheon Technologies (Collins Aerospace)
06.2024 - Current
  • Monitor system performance and ensure high availability and reliability
  • Identify and resolve system issues, minimizing downtime
  • Automate routine tasks for system efficiency using scripts and tools
  • Work with cross-functional teams, including software developers, IT administrators, and project managers
  • Document system changes, configurations, and troubleshooting procedures
  • Escalate airport customer issues to a higher level of support if needed

Senior Service Desk Technician

Raytheon Technologies (Collins Aerospace)
10.2021 - 06.2024
  • Categorize and record reported queries and provide solutions
  • Managing and prioritizing help desk tickets
  • User account management for several services
  • Running diagnostics and troubleshooting simple problems
  • Serving as the first POC for customers seeking technical assistance over the phone or email in a professional and timely manner
  • Escalate customer issues to a higher level of support if needed (Tier2/3)

Digital operations / Front desk receptionist (Intern)

Headquarters of All Quality Entertainment LLC
06.2017 - 10.2021
  • Performed administrative work for staff
  • Designed and maintained procedural and technical documentation
  • Maintained social media presence
  • Supported customers via phone and email in a professional and timely manner

Team Leader

Chick-Fil-A
06.2018 - 04.2021
  • Took necessary steps to meet customer needs and effectively resolve food or service issues
  • Recorded customer orders and repeated them back in a clear and understandable manner
  • Promptly reported complaints and any issues to the management team
  • Correctly received orders, processed payments, and responded appropriately to guest concerns
  • Communicated clearly and positively with co-workers and management

Education

BS - Data Science

University of Maryland Global Campus
Adelphi, Maryland
02.2025

AS.CPS.INFO-SYS - Computer Science Transfer-Information Systems, DBA

Anne Arundel Community College
Arnold, Maryland
08.2023

Skills

  • Windows 7-10
  • LINUX
  • Mac OS
  • Python
  • Java
  • HTML
  • SQL
  • PC hardware
  • MAC hardware
  • Mobile devices
  • Storage devices
  • Routers
  • Modems
  • Switches
  • Microsoft Suite
  • AWS
  • Active Directory
  • ServiceNow
  • Ticketing system
  • Cloud services
  • Remote support

Certification

Google Data Analytics Professional Certificate, 12/01/23

Technology Summary

Windows: 7-10, LINUX and Mac OS, Python, Java, HTML, SQL, PC and MAC hardware, Mobile devices, Storage devices, routers, modems, and switches., Microsoft Suite – (Word, Excel PowerPoint, Outlook), AWS, Active Directory and ServiceNow

Languages

English
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Spanish
Elementary (A2)

Timeline

Senior Systems Engineer

Raytheon Technologies (Collins Aerospace)
06.2024 - Current

Senior Service Desk Technician

Raytheon Technologies (Collins Aerospace)
10.2021 - 06.2024

Team Leader

Chick-Fil-A
06.2018 - 04.2021

Digital operations / Front desk receptionist (Intern)

Headquarters of All Quality Entertainment LLC
06.2017 - 10.2021

AS.CPS.INFO-SYS - Computer Science Transfer-Information Systems, DBA

Anne Arundel Community College
Google Data Analytics Professional Certificate, 12/01/23

BS - Data Science

University of Maryland Global Campus
Ayra Haq