Azia Houck
Hagerstown
Summary
Wellness-focused Animal Caretaker with full complement of skills in feeding, grooming and exercising animals. Talented in delivering routine care and specific treatments meeting animals' needs. Organized in maintaining schedules and staying on top of daily checklists.
Devoted professional with deep love of animals and readiness to take on any care assignments. Protects animals and guests from undue risks with careful management of animal spaces and behaviors. Team-oriented professional always ready to handle everything from administrative to facilities maintenance in tasks in support of animal care needs.
Overview
10
10
years of professional experience
Work History
Primate Care Technician
Charles River Laboratories
Frederick
04.2022 - Current
- Working with NHP in ABSL 1-3
- Cleaned and maintained kennels, holding areas and surgical rooms.
- Cage swap.
- Record keeping of federal documentation.
- Animal quarantine BSL3.
- Operating cage wash equipment.
- Assisting vet staff with surgery and procedures.
- Animal handling / Restraint.
- Post surgical monitoring, care.
- Minor equipment repair.
- Housing animals in appropriate caging due to size regulations
- Animal Transferring.
- Feeding, watering.
- Unpacking and receiving animals (import).
- Packing and shipping animals (export).
- Injections/ Treatments.
- Processing , TB reading.
- GLP.
- Human interaction.
- Quality assurance.
- Animal and toy inventory.
- Animal tattooing.
- Ketamine assistance.
- Necropsy assisting, fume hood operating.
- ENOS system.
- Bathing animals.
- Isolated animals with potential contagious diseases to reduce infection risks and monitor disease presentation.
- Observed animal behavior closely in order to identify any potential health issues or other problems requiring attention.Behavior monitoring.
- Collected samples such as bloodwork or fecal matter for laboratory analysis when necessary.
- Provided assistance in training volunteers or new employees on proper animal care techniques.
Front End Customer Service Manager
Giant Food Stores
Frederick
03.2021 - 04.2023
- Managed customer complaints and rectified issues to complete satisfaction.
- Recruited and trained new employees to meet job requirements.
- Ensured compliance with all applicable laws related to customer service operations.
- Money Handling
- Answering phone calls
- Isolation / Billing
- Ordering supplies and product
- Paperwork / write ups
- Interviewing / hiring
- Quality assurance
- Customer relations building / handling customer complaints
- Audit compliance
- Stocking / fronting product
- Ensuring staff engages and shows amazing customer service
Bakery Manager
Giant Food Stores
Gaithersburg
01.2016 - 03.2021
- Maintained inventory of supplies, ingredients and equipment used in the production process.
- Conducted regular market research surveys to identify consumer needs and preferences.
- Unloading and breaking down skids of product.
- Training, evaluating employees.
- HHO
- Financial Management / Shrink books
- Food Waste / Shrink
- Paperwork / Certifications
- Taking and filling orders
- Department maintenance, cleaning and filling product
- Answering phone calls and online orders
- Utilized bakery management software for sales tracking, inventory management, and staff scheduling.
- Created cost-effective strategies to reduce waste while increasing productivity levels.
- Filing claims
- Coached staff on strategies to enhance performance and improve customer relations.
Education
High School Diploma -
Thomas Johnson High School
Frederick, Maryland04-2016
Skills
- Surgery preparation
- Room decontamination
- Sanitation protocols
- Rehabilitation support
- Time Management
- Fast and efficient
- Excellent attendance
- Customer service skills
- Safety protocols and procedures
- Safe chemical handling
- Effective customer communication
- Heavy load lifting
- Facility cleaning
- Vaccine administration
- Pet handling
- Managing paperwork
- Animal transport
Timeline
Primate Care Technician
Charles River Laboratories
04.2022 - Current
Front End Customer Service Manager
Giant Food Stores
03.2021 - 04.2023
Bakery Manager
Giant Food Stores
01.2016 - 03.2021
High School Diploma -
Thomas Johnson High School