Aziza Kamara
Sliver Springs
Summary
Dedicated Direct Support Professional with over 7 years of experience providing individualized care to diverse patient populations. Expertise includes medication administration, vital sign monitoring, and implementing personalized care plans. Proven ability to build trust with clients, ensuring a safe and supportive environment.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Maximum Community Support Services
Rockville
10.2022 - Current
- Provided daily support to individuals with developmental disabilities.
- Assisted clients in daily living activities and personal care routines.
- Implemented individualized care plans according to client needs.
- Monitored client progress and reported changes to supervisors.
- Developed positive relationships to promote client engagement and trust.
- Coordinated recreational activities to enhance social skills and interaction.
- Maintained accurate documentation of client interactions and services provided.
- Collaborated with team members to ensure quality care and safety standards.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Followed care plan and directions to administer medications.
- Assisted individuals in learning and developing new skills.
- Maintained clean and well-organized environment for client happiness and safety.
- Accompanied individuals on outings to promote independence and integration into the community.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Used approved crisis intervention techniques in emergency situations.
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
- Documented current patient information to update vital signs, behaviors, and eating habits.
- Reported changes in client condition to administrators, facilitating nursing intervention.
Customer Service Representative
Globe Life
Arlington
03.2025 - 02.2026
- Provided exceptional customer support via phone and email communications.
- Resolved customer inquiries with empathy and effective problem-solving techniques.
- Documented customer interactions in the company's CRM system accurately.
- Collaborated with team members to enhance service delivery processes.
- Educated customers on product features and benefits to improve understanding.
- Escalated complex issues to senior management for timely resolution.
- Maintained up-to-date knowledge of company policies and procedures for accuracy.
- Assisted in training new staff on customer service protocols and best practices.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed positive relationships with customers through friendly interactions.
- Identified opportunities for upselling additional products or services based on customer needs.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Updated databases with new and modified customer data.
- Promoted available products and services to customers during service, account management and order calls.
- Supported sales team members to drive growth and development.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
Nursing Assistant
N30
Largo
01.2019 - 11.2021
- Assist patients while managing patients' medicines and vital signs.
- Take clients on day activities and administer medications.
- Assisted patients with daily living activities and personal care tasks.
- Monitored vital signs and reported changes to nursing staff promptly.
- Documented patient information accurately in electronic health records systems.
- Maintained a clean and safe environment for patients and staff members.
Sales Associate
Loft
01.2017 - 12.2019
- Assisted customers with trying on clothes.
- Managed stocks and inventory.
- Scheduled deliveries.
- Counted tiles and draws at end of shift.
- Tagged clothes (New delivery).
- Worked up to scheduling and daytime management.
Administrative Assistant
Optimal Home Care
01.2014 - 12.2017
- Assisted office staff with maintaining files and database.
- Supervised caregivers and managed various files and accounts.
- Handled the billing as well as overseeing freight orders.
- Managed daily office operations and ensured efficient workflow for team activities.
- Coordinated scheduling and maintained calendars for multiple staff members.
- Facilitated communication between clients, caregivers, and administrative staff.
Education
HS Diploma -
Herbert Flowers High School
10-2014
Skills
- Individualized care plans
- Crisis interventions
- Daily living assistance
- Behavior monitoring
- Medication administration
- Customer relationship management
Certification
- CPR, AED, First Aid Certification, 12/01/17 CMT
- Defibrillator Certified, 10/01/14
Languages
- English
- Kiro
Personal Information
Title: Nursing Assistant
Timeline
Customer Service Representative
Globe Life
03.2025 - 02.2026
Direct Support Professional
Maximum Community Support Services
10.2022 - Current
Nursing Assistant
N30
01.2019 - 11.2021
Sales Associate
Loft
01.2017 - 12.2019
Administrative Assistant
Optimal Home Care
01.2014 - 12.2017
HS Diploma -
Herbert Flowers High School