Baboucarr Sowe
Gaithersburg
Summary
Motivated and customer-focused professional transitioning from the service industry to IT. Proven ability to troubleshoot problems, manage multiple tasks under pressure, and provide exceptional customer support. Strong communication and problem-solving skills developed through years of working in fast-paced environments. Currently expanding technical knowledge with a focus on IT support, including hardware and software troubleshooting, network management, and user assistance. Eager to leverage a customer service background and growing technical expertise to provide efficient and friendly support in an IT help desk role.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Childcare Assistant Teacher
Bar-T Kids Club
Gaithersburg
06.2023 - Current
- Implemented hands-on, play-based strategies for experiential learning.
- Built and strengthened positive relationships with students, parents and teaching staff.
- Collaborated with colleagues to develop and refine curriculum that meets state and national standards.
- Attended staff meetings regularly to discuss new strategies for providing quality childcare services.
Cashier/Server
Ledo's Pizza
Darnestown
02.2021 - 06.2023
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Resolved customer complaints professionally in accordance with company policy.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Education
High School Diploma -
Gaithersburg High School
Gaithersburg, MDSkills
- Creative thinking
- Conflict resolution
- Reliable
- Social development activities
- Communication:
- Problem-solving: diagnosing and resolving issues quickly
- Time Management: Handling multiple tickets effectively
- Team collaboration
- Customer relationship management
- Hardware repair
- Adaptability
- Windows
Languages
English
Native/ Bilingual
Spanish
Limited
Certification
- Google Technical Support Fundamentals
Affiliations
- Building Office/Gaming Pc's
- Set up and managed a virtual help desk environment using VirtualBox, troubleshooting OS and network issues across Windows and Linux.
- Practiced using help desk ticketing systems (like Jira, Zendesk, or ServiceNow).
- Used a free Jira or Spiceworks setup to create and close test tickets
Timeline
Childcare Assistant Teacher
Bar-T Kids Club
06.2023 - Current
Cashier/Server
Ledo's Pizza
02.2021 - 06.2023
High School Diploma -
Gaithersburg High School
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