Baciu Ana-Maria
Chisinau
Summary
A dynamic and creative professional with experience in designing promotional materials, managing online advertising campaigns, and coordinating special events to enhance customer engagement. Experienced in call center operations, adept at problem-solving, client communication, and process improvement, including training new staff and implementing customer feedback to optimize service quality.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
Work History
Manager - customer service
Agricultural guesthouse
, Moldova
02.2020 - Current
- Designing flyers,website,posters.
- Creating and adverstising promotions
- Conduct check‑in and checkout procedures
- Interact with guests from all over the world
- Provide local and regional information
- Maintain accurate reservation information
- Update bed allocation for online booking sites
- Maintain customer contact lists
- Ensure quality standards for cleanliness
- Organize and execute activities and special events
Call centre operator
DaD Human Capital
, Chișinău Municipality
01.2019 - 02.2020
- Used outstanding problem-solving and communication skills to appease dissatisfied customers.
- Prepared letters, information sheets and order documentation and distributed to clients.
- Actioned customer feedback to enhance contact centre service provisions.
- Assisted in training new staff members for seamless integration into the team.
Education
Certificate of Higher Education -
Theoretical Liceum "Spiru Haret"
Chisinau /2011 - /2015
Bachelor of Business Administration - Tourism Manager
International College of Business Administration
/2015 - /2019
Bachelor of Business Administration - Economics
Academy of Economic Studies
Chisinau, Chișinău Municipality /2021 - /2024
Agroutourism volunteer-consultant -
Innovation Camp
Chisinau, Chișinău Municipality 01.2017 - 02.2018
Skills
- Clear and professional written and verbal communication
- Ability to explain complex procedures in a simple way
- Multilingual abilities
- Quick thinking to provide immediate solutions
- Creative thinking
- Project management experience
- Analytical skills to identify recurring issues and suggest improvements
Languages
Romanian
Proficient (C2)
English
Advanced
Russian
Advanced (C1)
Timeline
Manager - customer service
Agricultural guesthouse
02.2020 - Current
Call centre operator
DaD Human Capital
01.2019 - 02.2020
Agroutourism volunteer-consultant -
Innovation Camp
01.2017 - 02.2018
Certificate of Higher Education -
Theoretical Liceum "Spiru Haret"
/2011 - /2015
Bachelor of Business Administration - Tourism Manager
International College of Business Administration
/2015 - /2019
Bachelor of Business Administration - Economics
Academy of Economic Studies
/2021 - /2024
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