Bailey Russell
Elkton,MD
Summary
Organized, people-focused retail and sales professional with 8+ years of experience—including 4.5 years in retail management—specializing in results-driven team training, employee onboarding, and operational excellence. Proven ability to design efficient systems, mentor staff, and implement customer-focused strategies that improve team performance and brand presence. Passionate about elevating retail environments through structure, coaching, and team collaboration.
Overview
9
9
years of professional experience
Work History
Retail Sales Manager
The Mercantile at Back Creek
Chesapeake City, MD
01.2021 - Current
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Boosted sales performance by implementing effective visual merchandising and store layouts.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Analyzed sales data and trends to identify areas for improvement in both individual and team performance, leading to increased revenue.
- Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store.
- Developed strong customer relationships through attentive service and expert product knowledge, resulting in repeat business.
- e.
Sales Associate/Event Planner
Martin's Caterers
Greenbelt, MD
01.2016 - 01.2020
- Consistently generated $95,000+ in monthly revenue through effective event sales
- Guided clients through event planning and contract processes
- Trained and onboarded new hires to ensure excellent client service
- Managed company social media accounts and oversaw reputation management
- Coordinated logistics for trade shows and events, improving client retention
Education
No Degree -
Cecil College
North EastSkills
- Sales expertise
- Retail operations
- Customer service
- Data entry
- Goals and performance
- Strong enthusiasm
Timeline
Retail Sales Manager
The Mercantile at Back Creek
01.2021 - Current
Sales Associate/Event Planner
Martin's Caterers
01.2016 - 01.2020
No Degree -
Cecil College