Summary
Overview
Work History
Education
Skills
Timeline
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Bailey Russell

Elkton,MD

Summary

Organized, people-focused retail and sales professional with 8+ years of experience—including 4.5 years in retail management—specializing in results-driven team training, employee onboarding, and operational excellence. Proven ability to design efficient systems, mentor staff, and implement customer-focused strategies that improve team performance and brand presence. Passionate about elevating retail environments through structure, coaching, and team collaboration.

Overview

9
9
years of professional experience

Work History

Retail Sales Manager

The Mercantile at Back Creek
01.2021 - Current
  • Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
  • Boosted sales performance by implementing effective visual merchandising and store layouts.
  • Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
  • Maintained company's visual merchandise standards through general housekeeping and planograms.
  • Analyzed sales data and trends to identify areas for improvement in both individual and team performance, leading to increased revenue.
  • Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store.
  • Developed strong customer relationships through attentive service and expert product knowledge, resulting in repeat business.
  • e.

Sales Associate/Event Planner

Martin's Caterers
01.2016 - 01.2020
  • Consistently generated $95,000+ in monthly revenue through effective event sales
  • Guided clients through event planning and contract processes
  • Trained and onboarded new hires to ensure excellent client service
  • Managed company social media accounts and oversaw reputation management
  • Coordinated logistics for trade shows and events, improving client retention

Education

No Degree -

Cecil College
North East

Skills

  • Sales expertise
  • Retail operations
  • Customer service
  • Data entry
  • Goals and performance
  • Strong enthusiasm

Timeline

Retail Sales Manager

The Mercantile at Back Creek
01.2021 - Current

Sales Associate/Event Planner

Martin's Caterers
01.2016 - 01.2020

No Degree -

Cecil College

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