Banafshe Aghvami
1815 Sanford Rd, Silver Spring
Summary
Detail-oriented administrative and verification professional with experience reviewing applications, verifying identity and financial documentation, and ensuring compliance with policies and regulatory requirements. Proven ability to manage sensitive records, analyze reports for accuracy, and support consumer protection through careful review and documentation. Strong organizational skills with a background in financial services, accounting coursework, and government-related verification processes.
Overview
15
15
years of professional experience
Work History
Member Service Representative
ID.me
McLean
10.2025 - Current
- Reviewed and processed applications to ensure completeness, accuracy, and compliance with internal policies and regulatory requirements.
- Verified financial records, supporting documentation, and applicant information prior to approval.
- Maintained confidential records, background documentation, and compliance files in accordance with regulatory standards.
- Tracked application status, renewals, and deadlines using Excel spreadsheets and internal databases.
- Verified user identities for government and private-sector programs using multi-step authentication and document review.
Lead Sales Associate
Pink Blinds & Shutters Interiors
McLean
04.2020 - 09.2025
- Processed customer orders, returns, and documentation while maintaining accurate transaction records
- Maintained detailed records related to sales, returns, inventory, and customer accounts
- Reviewed order documentation for accuracy and compliance with company policies
- Assisted customers with issue resolution and alternative product selections
- Trained new employees on documentation procedures, recordkeeping, and customer service standards
Hostess
Lebanese Taverna
Washington
01.2018 - 03.2020
- Managed reservations and maintained accurate scheduling records.
- Responded to customer inquiries, and resolved issues to ensure satisfaction.
- Handled high-volume interactions while maintaining organization, and attention to detail.
Financial Advisor
Nexus Insurance Brokers
Dubai
01.2011 - 11.2015
- Reviewed client financial information and documentation to assess eligibility for insurance products.
- Ensured compliance with regulatory and company requirements in insurance and financial services.
- Maintained accurate client records and confidential financial data.
- Assisted clients in understanding financial products while adhering to ethical and compliance standards.
Education
Associate of Applied Science - Accounting
Northern Virginia Community College
05-2026
Bachelor of Science - Applied Mathematics
Mazandaran University
01.2005
Skills
- License and application processing
- Regulatory and policy compliance
- Financial document review
- Identity and background verification
- Data accuracy and quality control
- Confidential records management
- Consumer protection standards
- Case tracking and documentation
- Microsoft Excel (tracking, reporting)
- Problem resolution and communication
- Application and renewal processing
- Regulatory compliance support
Timeline
Member Service Representative
ID.me
10.2025 - Current
Lead Sales Associate
Pink Blinds & Shutters Interiors
04.2020 - 09.2025
Hostess
Lebanese Taverna
01.2018 - 03.2020
Financial Advisor
Nexus Insurance Brokers
01.2011 - 11.2015
Associate of Applied Science - Accounting
Northern Virginia Community College
Bachelor of Science - Applied Mathematics
Mazandaran University