Multifaceted Program Manager with 15+ years of program portfolio oversight. Achieved on-time delivery of numerous programs in high-technology environment with schedule, budget, and resource constraints. Superb organizational and collaborative skills leading to mutually beneficial relationships with internal partners, customers, and major subcontractors.
Overview
11
11
years of professional experience
1
1
Certification
Work History
USPS Program Management
General Dynamics
01.2020 - Current
Conducted research to support program initiatives
Provided administrative support for the program staff
Coordinated meetings with internal and external stakeholders
Developed project plans and tracked progress toward completion of tasks
Maintained database records related to program activities
Monitored budgeting processes for programs and projects
Analyzed data collected from program activities to identify trends or issues needing attention
Collaborated with team members on special projects as needed
Facilitated communication between team members across multiple departments
Compiled feedback from stakeholders to inform decisions about future programming efforts
Assisted in designing strategies for improving existing programs
Participated in planning sessions focused on developing innovative programs
Collaborated closely with vendors providing services to the organization's programs.
Technical Program Manager/ Task Order Manager
General Dynamics Information Technology Inc
09.2016 - 01.2020
Developed and maintained project plans, timelines, and roadmaps for multiple projects
Managed team of engineers to ensure timely delivery of technical solutions
Analyzed customer requirements, identified gaps, created technical design documents, and communicated them to engineering teams
Created user stories, acceptance criteria, test cases in collaboration with product management team members
Developed processes to streamline software development life cycle activities such as planning, coding, testing and deployment
Monitored project performance metrics including cost, schedule, scope change requests and quality assurance plans
Conducted regular reviews with stakeholders to ensure that all deliverables are meeting expectations
Performed risk management by identifying potential risks associated with projects and developing mitigation strategies
Resolved conflicts between various stakeholders involved in the program by working collaboratively
Implemented best practices related to Agile methodology such as sprints, standups, resulting in improved efficiencies
Maintained relationships with vendors and partners ensuring successful execution of programs within budget constraints
Identified opportunities for improvement within existing processes and proposed solutions for same
Led and managed project teams of up to 50 employees
Developed forward-thinking solutions to expected technical issues
Consulted with clientele to ascertain project requirements and communicated with appropriate personnel to manage project planning and scheduling.
Technical PM/Development Proposal Writer
General Dynamics
03.2016 - 09.2016
Facilitated communication among internal teams and external vendors to develop cohesive strategy
Created detailed reports of project status, budgeting, scheduling, and resource utilization
Analyzed data from multiple sources to identify trends that could inform decision-making processes
Negotiated contracts with suppliers to obtain best value for materials or services required for projects.
Deputy Program Manager
General Dynamics
09.2013 - 03.2016
Conducted regular meetings with stakeholders to ensure requirements were met
Coordinated activities between departments to facilitate communication and collaboration
Provided support for contract negotiations and management of subcontractors
Identified opportunities for improvement in process efficiency and effectiveness
Created presentations to communicate complex information in simplified manner to stakeholders at all levels of organization
Facilitated problem solving sessions among team members as needed to resolve issues quickly
Advised senior management on best practices related to program management processes.
Education
Bachelor of Science in Business Education -
University of The District of Columbia
Washington, DC
06.2000
Skills
Project Documentation/Methodologies
Scope Definition
Scheduling expertise
Meeting facilitation
Develop and execute software programs in the IT environment
Development Life Cycle (SDLC) PMI Risk Management
ITIL 3: Best practice approach for IT environment
Technical Issue Analysis
Application Installations
People Soft HCM, SNOW (Service Now), Salesforce
SharePoint, OS/Software /Tools: Windows and Linux; O365, Oracle
Linux-, Unix-, DataPower- NetScaler
Certification
Leadership and Management Certification, Nextel University
PMP Course, George Washington University, Washington DC
CM (Certified Manager)
ITIL III & IV
Program Management Professional Test Preparation Certification, Nextel University
Professional Installations and Engineering Methodology Certification
Engineering Telecom Building Electric Certification, CANUX
Professional Installations and Engineering Methodology Certification, CANUX
Timeline
USPS Program Management
General Dynamics
01.2020 - Current
Technical Program Manager/ Task Order Manager
General Dynamics Information Technology Inc
09.2016 - 01.2020
Technical PM/Development Proposal Writer
General Dynamics
03.2016 - 09.2016
Deputy Program Manager
General Dynamics
09.2013 - 03.2016
Bachelor of Science in Business Education -
University of The District of Columbia
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