Barcomax Ouedraogo
Silver Spring
Summary
Dynamic team leader with expertise in customer service and conflict resolution. Proven track record in increasing revenue and expanding customer bases. Skilled in customer relationship management and delivering tailored solutions for enhanced satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Marketer
HomeFix Remodeling & Construction, HomeFix
Laurel
01.2026 - Current
- Conducted market research to identify consumer trends and preferences.
- Increased revenue by designing and executing cost-effective marketing strategies.
- Generated leads through direct outreach and engagement with homeowners to assess needs.
- Collaborated with sales teams to align marketing strategies with business objectives.
- Consistently produced quality leads, resulting in increased sales and profitability for company.
Team Leader
Blazin Chicken and Gyro
Tysons Corner
11.2025 - Current
- Led team in delivering exceptional customer service during peak hours.
- Resolved customer complaints effectively, ensuring high customer satisfaction and loyalty.
- Fostered a positive work environment that enhanced collaboration among team members.
- Collaborated with management to develop new menu items based on customer feedback.
- Oversaw inventory management and ensured stock availability for menu items.
- Trained new staff in food preparation and safety standards to ensure compliance and quality.
- Monitored team workload to prevent burnout and ensure equitable task distribution.
Sales Representative
Vector Marketing Company, CUTCO
11.2024 - 04.2025
- Increased sales revenue by identifying and targeting high-potential accounts.
- Created additional sales opportunities by implementing upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
- Boosted client satisfaction through prompt resolution of concerns and delivery of exceptional service.
- Leveraged knowledge of industry trends to inform decision-making during client interactions.
- Handled an average of 30 incoming calls, emails, and faxes daily from customers, providing timely assistance.
Treasurer
Upward Bound Program
06.2022 - 06.2023
- Enhanced financial reporting processes, ensuring stakeholders received accurate and timely information for decision-making.
- Drafted treasury reports that informed management's strategic decisions.
- Advised management on significant expenditures, aligning operations with budget constraints.
- Oversaw the successful completion of external audits without any major findings or issues raised by auditors.
- Reconciled monthly statements, invoices, and expense accounts, keeping records accurate and current.
- Collaborated with cross-functional teams to support strategic projects, contributing to overall organizational success.
- Managed daily customer communications, including 20+ calls, emails, and faxes, ensuring prompt responses.
Sport Manager
Northwood Highschool
03.2021 - 06.2023
- Expanded reach of sports programs by creating accessible opportunities for youth in underserved communities, empowering participants and enhancing community engagement.
- Coordinated seamless logistics for away games, tournaments, and travel arrangements to ensure optimal preparation time for athletes.
- Facilitated communication between athletes, coaches, and support staff, improving satisfaction and clarity within the organization.
- Increased event attendance by establishing strategic partnerships with local businesses and community organizations.
- Fostered strong relationships with parents, volunteers, and stakeholders to create a supportive environment for athletes.
Recruiter
TRIO Upward Bound
08.2019 - 06.2023
- Managed high-volume requisitions promptly to meet client staffing needs efficiently.
- Conducted phone interviews to evaluate applicants' knowledge, skills, experience, and aptitudes, ensuring a strong candidate pool.
- Coordinated interview schedules for management and applicants, facilitating timely hiring decisions.
- Conducted reference checks, background screening, and other pre-employment checks to verify information on the applicant's resume.
- Trained junior recruiters on best practices, enhancing team collaboration and efficiency.
- Managed approximately 20 incoming calls, emails, and faxes per day from customers.
Sales Representative
GameStop
06.2021 - 11.2022
- Achieved top performer status by consistently meeting and exceeding sales goals through strategic focus and commitment.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to highlight features, benefits, and competitive advantages, enhancing customer understanding and engagement.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Provided customer feedback to product development team, shaping future product enhancements based on user insights.
Education
Bachelor - Business Communication
University of Maryland, College Park
College Park, MDSkills
- Customer relationship management
- Team leadership
- Customer service
- Conflict resolution
- Complex problem-solving
- Strategic planning
- Time management
- Team collaboration
- Effective communication
- Interpersonal communication skills
- Adaptable under pressure
- Staff training
- Staff training
- Inventory management
Languages
- English
- French
Certification
Security Guard
Languages
French
Native/ Bilingual
Timeline
Marketer
HomeFix Remodeling & Construction, HomeFix
01.2026 - Current
Team Leader
Blazin Chicken and Gyro
11.2025 - Current
Sales Representative
Vector Marketing Company, CUTCO
11.2024 - 04.2025
Treasurer
Upward Bound Program
06.2022 - 06.2023
Sales Representative
GameStop
06.2021 - 11.2022
Sport Manager
Northwood Highschool
03.2021 - 06.2023
Recruiter
TRIO Upward Bound
08.2019 - 06.2023
Bachelor - Business Communication
University of Maryland, College Park