Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Bayardo Antonio Alvarez

Silver Spring

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

21
21
years of professional experience

Work History

Leasing Assistant

Habitat America
03.2025 - Current
  • Managed move-in/move-out processes efficiently by conducting inspections, coordinating cleaning services, and completing necessary paperwork in a timely manner.
  • Conducted thorough market research to stay current on industry trends and local competition, allowing for informed decision-making on rental pricing adjustments.
  • Supported property management team in daily operations, ensuring smooth workflow and optimal efficiency.
  • Collaborated with cross-functional teams to coordinate resident events that promoted community engagement and strengthened relationships among neighbors.
  • Maintained accurate records of all lease agreements, rent payments, and tenant information for easy retrieval when needed.
  • Maintained open communication channels between property management, maintenance staff, and tenants to ensure a streamlined living experience for all residents.
  • Increased tenant satisfaction by promptly addressing concerns and providing exceptional customer service.
  • Resolved conflicts between tenants diplomatically while maintaining professionalism and upholding company policies.
  • Contributed to positive tenant relations, fostering a welcoming community atmosphere within the property.
  • Ensured legal compliance by adhering to federal, state, and local housing laws in all leasing activities and documentation procedures.
  • Enhanced tenant retention through exceptional customer service, regular follow-up on concerns, and facilitating positive interactions within the community.
  • Assisted in maintaining high occupancy rates by executing effective marketing strategies and conducting property tours.
  • Educated prospective residents on available unit features, amenities offered at the property, as well as neighborhood attractions for added value during tours.
  • Streamlined the leasing process for prospective tenants through efficient application review and documentation management.
  • Enhanced property appeal with timely coordination of maintenance requests and follow-up on work orders.
  • Utilized various software programs to track tenant data, generate reports, and manage financial transactions effectively.
  • Evaluated applicants'' creditworthiness using established criteria to minimize risk of non-payment or late rent issues.
  • Collected monthly rent payments and other fees, always properly recording, and processing money.
  • Responded to requests and scheduled appointments for property showings.
  • Verified tenant incomes and other information before accepting lease applications.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Greeted clients, showed apartments, and prepared leases.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Communicated effectively with owners, residents, and on-site associates.
  • Generated leads for sales and rental properties through cold calls and referrals.

Donaldson Group
  • Assist new and existing clients in searching for new apartment homes.
  • Utilize Yardi/CRM system to review and approve applications
  • Utilize Marketing tools like Apartments.com/rent.com/ Instagram/Facebook
  • Assist Property Manager with lease renewals.
  • Tour property with prospects
  • Assist the Property Manager in translating for residents who are not English speakers.
  • Prepare Notices for weekly pest control building rotations and resident requests.
  • Prepare notices for contracting work for occupied units
  • Promote property on social media like Facebook, Craigslist, and Instagram.
  • Process Transfer requests for residents.
  • Assist the Property Manager in the Eviction Process. (being empathetic is very important)
  • Promote resident’s referral program to acquire sales and promote the property.
  • Join the Maintenance team in preparing the property for snow day by helping them by assisting in salting the grounds.
  • Work with Housing Program Managers HOC/Housing Opportunity Commission

Grady Management Cider Mill
01.2023 - 01.2024
  • Assist existing/new residents in searching for new apartment homes.
  • Utilize marketing websites like Facebook, and Instagram, to promote business.
  • Utilize Yardi system to impute client’s applications and assist clients in providing the correct documentation.
  • Work closely with Marketing Manager in processing applications from sponsored clients Hoc/Vouchers, Various Programs and organizations.
  • Assist Residents in setting up portal access for rent payments.
  • Respond to emails from clients from Apartments.com Rent.com
  • Plan Open House

Customer Service Representative

Comcast Cable
01.2013 - 01.2021
  • Diffuse and resolve various volatile customer situations while maintaining the balance between the interests of the company and customer satisfaction
  • Make service changes, recommend service options, and schedule installations for phone, television cable, and internet lines
  • Provide detailed and accurate accounts of customer calls for prevention of future audit issues
  • Resolve an average of 250 inquiries in any given week, dealing with all types of inquiries including billing issues, installation schedules, product information queries, and numerous other matters
  • Meet performance targets in all areas such as speed, accuracy, volume, customer satisfaction, and issue resolution
  • Upsell company products and services to customers and meet target sales
  • Route technical queries to designated channels for proper resolution of service and equipment issues
  • Generated additional revenues utilizing thorough product knowledge and friendly sales techniques to up-sell product specials and complementary items
  • Assist in event planning to promote Xfinity products, assist the Bulk team in special events like Leisure World senior retirement centers in Maryland.
  • Assist in Gaithersburg Xfinity Store Special events with NFL team the Red Skins to promote Xfinity at Rio
  • Train new associates on how to build good sales strategies with clients.
  • Reason for leaving: Due to COVID-19 issues with health

Lead Teller Manager

Capital One Bank N.A.
01.2009 - 01.2013
  • Assisting Branch with Operational Excellence in achieving a minimum score of 95.6 in a branch audit.
  • Planning and delivering actions plans for future changes to branch operations
  • Cultivating new ideas and enhancing procedures with DOC (District Operation Consultant)
  • Assisting Customers with any need they have on the teller line, providing customer service and processing complex transactions for customers.
  • Partnering up with Assistant Branch Manager to develop staff via coaching and recognition.
  • Enhance branch performance by delivering sales and having friendly competitions between associates
  • Managing cash control in branch for ATM’s and tellers
  • Carefully review GL’s to prevent any loss to the bank
  • Reason for leaving: Better job opportunity with Comcast

Relationship Banker I

Chevy Chase Bank N. A. (Subsidiary to Capital One Bank N.A)
01.2008 - 01.2009
  • Knowledge of products and services of the bank, assisting customers with their needs, and helping clients reach their financial goals.
  • Pursuing sales by doing outreach to a business near the branch, recognized for having the most acquisition of personal and business accts in 2009.
  • Helping the teller ling by using GAIN Model to have customers interested in reviewing their accounts with a banker, by this means having a greater chance of sales and motivating tellers to perform in a higher level of self-uncovering and making them aware of products and services of the bank.
  • Reason for leaving: Bank was bought out by Capital One Bank N.A.

Teller Operation Specialist

Bank of America N.A
01.2005 - 01.2008
  • Branch Operations
  • Ensure that Teller Line was Operationally sound by assisting tellers in complex transactions, training new associates by giving on-spot coaching.
  • Assisting the Branch Management team by acquiring reports that show transaction flow in the branch. Maintaining a 95% average on a Branch Control Review (Audit) by training and developing associates in Operational Excellence.
  • Managing and assisting tellers with referrals making sure they reach their goals.
  • Reason for leaving: Better job opportunity with Chevy Chase Bank

Education

High School -

Spring Brook High School
Silver Spring, MD
01.2004

Skills

  • Outlook, Windows XP, Access Pro, Excel, Office Suite, Microsoft Publisher, Word, Excel, Access, Visio, PowerPoint, Photoshop, and Adobe Acrobat Fluent in Spanish and English: Reading, writing, and speaking
  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Relationship building
  • Payment processing
  • Professional telephone demeanor
  • Microsoft outlook
  • Scheduling
  • Follow-up skills
  • Product knowledge
  • Paperwork processing
  • Documentation
  • Customer relationship management (CRM)
  • Building rapport
  • Filing

Languages

Spanish
Native or Bilingual

Timeline

Leasing Assistant

Habitat America
03.2025 - Current

Grady Management Cider Mill
01.2023 - 01.2024

Customer Service Representative

Comcast Cable
01.2013 - 01.2021

Lead Teller Manager

Capital One Bank N.A.
01.2009 - 01.2013

Relationship Banker I

Chevy Chase Bank N. A. (Subsidiary to Capital One Bank N.A)
01.2008 - 01.2009

Teller Operation Specialist

Bank of America N.A
01.2005 - 01.2008

Donaldson Group

High School -

Spring Brook High School

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Bayardo Antonio Alvarez