Belinda Mackey
Gwynn Oak
Summary
Detail-oriented administrative professional with extensive experience in supervising front desk operations and managing staff in healthcare and corrections environments. Proven skills in office coordination, policy enforcement, and effective communication. Demonstrated ability to lead teams, streamline operations, and maintain confidentiality in high-pressure settings. Expertise in enhancing workflow efficiency and supporting executive functions.
Overview
20
20
years of professional experience
Work History
Lead Medical Receptionist
Centennial Medical Group
02.2023 - Current
- Supervise front desk operations, overseeing scheduling, patient check-in/checkout procedures, including copy collection, and insurance verification for a busy medical practice.
- Trained new receptionists on electronic health records systems and front desk protocols to elevate team performance.
- Resolved billing inquiries accurately, ensuring compliance with company policies for effective resolutions.
- Facilitated weekly meetings to analyze staff performance metrics and promote continuous improvement initiatives.
- Acted as primary contact between patients and physicians, delivering messages in a professional manner.
- Addressed customer complaints promptly to uphold high service quality standards.
- Scheduled patient appointments while maintaining organized files for streamlined operations.
COVID-19 Testing Site Leader
Centennial Medical Group
12.2021 - 02.2023
- Directed daily operations for team of 12 to 15 employees, enhancing efficiency and productivity.
- Ensured compliance with safety regulations through comprehensive training sessions for all staff.
- Maintained up-to-date knowledge of government regulations, health insurance changes, and financing options.
- Supervised and evaluated medical, clerical, and maintenance personnel to optimize team performance.
- Kept accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Resolved customer complaints promptly, fostering satisfaction and loyalty among clientele.
- Conducted weekly meetings to align on upcoming tasks and project deadlines.
Youth Development Specialist
The Children’s Village
10.2020 - 05.2021
- Advocated for at-risk youth to enhance daily environments and long-term outcomes.
- Applied crisis intervention methods to de-escalate potentially dangerous scenarios.
- Encouraged program participants to engage with peers through various activities.
- Motivated team members to foster open and constructive communication.
- Supervised and mentored juveniles at Woodfield Secure Detention center
- Uphold security procedures to maintain a safe, therapeutic enviroment
Correctional Officer
Sing Sing Correctional Facility
03.2005 - 12.2019
- Responsible for the custody and security, as well as the safety and well being of criminal offenders
- Enforced institutional regulations to maintain order and safety within facility.
- Monitored inmate activities, ensuring compliance with security protocols.
- Conducted regular inspections of facilities to identify safety hazards or contraband.
- Assisted in crisis intervention strategies, resolving conflicts among inmates.
- Transported inmates to and from personal appointments including medical,funerals, work details and court hearings
- Supervised the movement and activities of criminal offenders and visitors.
Education
GED -
Marie Smith Academy
The Bronx, NY01.2003
Skills
- Ethical conduct standards
- Adaptability in high-pressure environments
- Conflict resolution and de-escalation
- Customer service and client relations
- Front desk operations
Timeline
Lead Medical Receptionist
Centennial Medical Group
02.2023 - Current
COVID-19 Testing Site Leader
Centennial Medical Group
12.2021 - 02.2023
Youth Development Specialist
The Children’s Village
10.2020 - 05.2021
Correctional Officer
Sing Sing Correctional Facility
03.2005 - 12.2019
GED -
Marie Smith Academy
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