B. Elizabeth Calabrese
Prince Frederick
Summary
Detail-oriented professional with extensive experience in community services and quality assurance. Proven track record in enhancing care quality and operational efficiency through strong organizational skills and regulatory compliance. Expertise in managing diverse programs while ensuring adherence to industry standards.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Volunteer and Development Coordinator
Medstar St. Mary's Hospice
Callaway
09.2023 - Current
- Managed recruitment, training, and onboarding of hospice volunteers to improve patient care services.
Coordinated volunteer assignments across patient care, caregiver support, and interdisciplinary teams.
Created community partnerships and outreach initiatives to enhance engagement and raise awareness.
Directed ceremonies recognizing veterans' contributions to honor military service.
Oversaw volunteer compliance documentation and regulatory training records.
Contributed to fundraising efforts and community education to strengthen mission visibility. - Provided emotional support to families navigating end-of-life care decisions.
- Coordinated community outreach events to promote awareness of hospice services.
- Established partnerships with related organizations to foster support and elevate attention on critical end-of-life issues.
Community Living Director
Spring Dell Center
La Plata
03.2021 - 09.2023
- Directed oversight of community and residential services program while ensuring regulatory compliance.
Managed individual budgets via LTSS, tailoring services to meet specific participant needs.
Scheduled necessary services based on details from each participant's person-centered plan.
Supervised daily operations of group homes to uphold quality care and support.
Coordinated annual revisions of person-centered plans alongside nursing supports for participants.
Ensured compliance with COMAR, MBON, and community waiver protocols throughout programming. - Managed daily operations of community living programs for individuals with disabilities.
- Advocated for resident needs within the community and service systems.
- Provided ongoing support to clients in order to help them reach their goals.
- Educated clients on their rights and responsibilities while participating in various programs and services.
Quality Assurance Specialist
ARC Of Southern Maryland
Prince Frederick
02.2018 - 05.2021
- Assisted with quality and regulatory aspects, maintaining compliance with COMAR standards.
Executed investigations and communicated results to funding authorities as required.
Trained staff on implementing all elements of customer care plans effectively.
Conducted comprehensive quality inspections of employment, housing, and billing practices for funds. - Developed and maintained quality assurance documentation for internal processes.
- Coordinated communication between departments to address quality control issues and ensure alignment on standards.
- Assisted in the development of training materials for quality assurance initiatives.
- Compiled and delivered reports summarizing results of quality inspection activities to management for informed decision-making.
Special Education Instructional Assistant
Calvert County Public Schools
Prince Frederick
04.2016 - 12.2019
- Provide 1:1 support to a child in a Special Education Functional Skills classroom. Provide educational, ADL skills and related classroom support.
- Facilitated development of functional life skills in students with autism through explicit instruction and consistent practice.
- Supported teachers in creating individualized education plans tailored to student needs.
- Partnered with special education team to execute targeted instructional strategies for diverse learners.
- Conducted small group and individual classroom activities with students based on differentiated learning needs.
- Supported classroom activities by managing student behavior and engagement.
- Facilitated communication between students, teachers, and parents regarding progress.
- Participated in professional development workshops focused on special education practices.
Director of Community Services
Melwood Hortculture Traninig Center
Upper Marlboro
03.2014 - 04.2016
- Provided leadership and oversight for employment and community services programs serving over 200 individuals with differing abilities.
Managed daily operations of each program to ensure efficiency and effectiveness.
Developed and implemented strategies to expand services and supports offered.
Created and managed a $2 million budget to optimize resource allocation.
Defined departmental goals and strategies to enhance process improvement across all programs.
Led implementation of innovative, person-centered services to advance organizational mission.
Analyzed monthly outcome measures to assess program effectiveness.
Developed policies and procedures to ensure compliance with COMAR and CARF standards.
Assistant Director, Stakeholder Relations
Melwood Horticultural Training Center
Upper Marlboro
05.2009 - 03.2014
- Oversaw quality and compliance for all community services division programs.
Established strong relationships with family members, advocates, and state representatives.
Delivered exceptional services that surpassed expectations for individuals and stakeholders.
Acted as liaison to families and other stakeholders while managing compliance functions.
Conducted comprehensive training for all division staff on protocols and compliance.
Investigated incidents per DDA/PORI standards to ensure safety and accountability.
Ensured strict adherence to COMAR and CARF standards throughout operations.
Education
Associate of Arts - Gender Studies
College of Southern Maryland
La Plata, MD06-2000
Skills
- Fundraising strategies
- Community engagement
- Non-profit experience
- Project management
- Volunteer training
- Training and development
- Crisis intervention and case management
- Developmental disabilities experience
- Mentoring and team management
- Senior leadership
- Budget development
- Microsoft Office proficiency
- Organizational skills
- Communication skills
Certification
- First Aid, CPR and AED
MANDT Systems Certified
Holistic evidence-based training to reduce workplace violence
Maryland Certified Medication Technician.
UKERU Systems Certified
Behavior and de-escalation strategies and techniques
Crisis Prevention Institute Certified
Nonviolent crisis interventions
Non-Abusive Psychological and Physical Interventions Instructor
Affiliations
- Volunteer Regional Representative International Rett Syndrome Foundation
Volunteer Hospice of Calvert County
Volunteer Special Olympics of Southern Maryland
Timeline
Volunteer and Development Coordinator
Medstar St. Mary's Hospice
09.2023 - Current
Community Living Director
Spring Dell Center
03.2021 - 09.2023
Quality Assurance Specialist
ARC Of Southern Maryland
02.2018 - 05.2021
Special Education Instructional Assistant
Calvert County Public Schools
04.2016 - 12.2019
Director of Community Services
Melwood Hortculture Traninig Center
03.2014 - 04.2016
Assistant Director, Stakeholder Relations
Melwood Horticultural Training Center
05.2009 - 03.2014
Associate of Arts - Gender Studies
College of Southern Maryland