Ben Oconis
Boonsboro
Summary
QA Analyst with 5+ years of experience in all aspects of the systems development life cycle, including requirements gathering, test case design, test execution, and defect reporting. Proven ability to lead and mentor teams, develop and implement test automation solutions, and work closely with development teams to ensure the quality of software products.
Overview
8
8
years of professional experience
Work History
Senior Principal Quality Assurance Analyst
Storyblocks
01.2023 - Current
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration and teamwork.
- Managed a team of analysts and SDETs to ensure quality across the entirely of the SDLC
- Developed processes to promote quality throughout the CI/CD process
- Reduced feedback loops through remote tools and spaces
- Identified and resolved variances to bring products in line with requirements.
Principal QA Analyst
Storyblocks
07.2020 - 01.2023
- Developed and maintained quality assurance procedure documentation.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
Quality Assurance Lead
Storyblocks
02.2018 - 07.2020
- Established metrics, applied industry best practices and developed new tools and processes.
- Evaluated interactions between associates and customers to assess personnel performance and implement strategies for customer satisfaction improvement.
- Established new and improved QA processes by developing test processes, test cases and assigning and executing tests.
- Managed testing initiatives, establishing metrics, standards, methodology and necessary testing precautions and scheduling execution.
- Prepared test cases and testing plans to use across the SDLC
- Created and managed SLAs for the organization
Customer Experience Expert
Storyblocks
06.2015 - 01.2018
- Addressed customer inquiries, concerns and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs and opportunities.
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
- Acted as an escalation point for upset customers
Education
Bachelor of Arts - Sociology
Hood College
Frederick06.2009
Skills
- Staff Management
- Community Engagement
- Verbal and Written Communication
- Public Speaking
- Project Management
- Requirements Reviews
- Test Case Management
Timeline
Senior Principal Quality Assurance Analyst
Storyblocks
01.2023 - Current
Principal QA Analyst
Storyblocks
07.2020 - 01.2023
Quality Assurance Lead
Storyblocks
02.2018 - 07.2020
Customer Experience Expert
Storyblocks
06.2015 - 01.2018
Bachelor of Arts - Sociology
Hood College
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