Benjamin Duckworth
Computer Networking Specialist II
Cumberland,MD
Summary
Accomplished Computer Network Specialist with a proven track record at the Maryland Department of Health, enhancing system efficiency and security. Expert in desktop support and network configuration. Vast knowledge of client and server applications, as well as installation and configuration of desktops and servers. Coupled with exceptional critical thinking and detail orientation. Recognized for leadership in IT maintenance and repair, significantly improving operational performance.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Computer Network Specialist II
Maryland Department of Health
Cumberland, Maryland
6 2022 - Current
- Troubleshoot and maintain networking devices and infrastructure across enterprise.
- Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Review logs for all networking devices for unresolved abnormalities and problems.
- Assess system hardware and software and suggest modifications to reduce lag time and improve overall speed.
- Streamlined IT processes for increased efficiency through development of automated solutions.
- Managed helpdesk operations, prioritizing tasks according to urgency and impact on overall business functions.
- Evaluate emerging technologies for potential inclusion in organizational IT strategy, staying current with industry trends and best practices.
- Set up network profiles, security permissions and file sharing systems.
- Provided hands-on training sessions for staff members on various networking topics such as VPNs, firewalls, routers/switches configurations.
Computer Information Services Specialist
Maryland Department Of Health
Cumberland, Maryland
09.2021 - 06.2022
- Configure hardware, devices and software to set up work stations for employees.
- Responsible for maintenance and support of Information Technology systems.
- Patch software and install new versions to eliminate security risks and protect data.
- Maintain servers and backup systems to keep networks fully operational during peak periods.
- Creation of required documents for the procurement of Information Technology systems.
- Remove malware, ransomware and other threats from laptops and desktop systems.
- Perform duties in accordance with applicable standards, policies and regulatory guidelines to promote a safe working environment.
- Resolve problems, improve operations and provide exceptional service.
Painter/Artisan
All Star Custom Figures
Cumberland, Maryland
06.2020 - 05.2023
- Customize sculptures using variety of painting techniques and methods.
- Valued for being extremely detail oriented.
- Work flexible schedule, including some holidays and weekends, depending on shifting needs of each project.
- Committed to providing quality work.
Education
Bachelor of Science - Computer Science
Frostburg State University
Frostburg, MD 08.2019 - 08.2021
Associate of Applied Science - Computer Science, Programming, And Web Development
Allegany College of Maryland
Cumberland, MD 08.2017 - 05.2019
Skills
Active Directory
Critical thinking
Detail-oriented
Excellent interpersonal skills
Hardware and software installation
Leadership
Microsoft Office
Security best practices
Technical Analysis
Time Management
Virus and malware prevention
Academic Projects and Knowledge
- Creation of FTP Honeypot using open-source software called Cowrie and utilized Linux, Windows, Python and Metasploit; completed penetration testing, port scanning and intrusion detection
- Researched Tesla operating system vulnerabilities
- Familiarity with SQL, Java, HTML, Python, Linux
- Proficient with Windows Operating systems
Timeline
Computer Information Services Specialist
Maryland Department Of Health
09.2021 - 06.2022
Painter/Artisan
All Star Custom Figures
06.2020 - 05.2023
Bachelor of Science - Computer Science
Frostburg State University
08.2019 - 08.2021
Associate of Applied Science - Computer Science, Programming, And Web Development
Allegany College of Maryland
08.2017 - 05.2019
Computer Network Specialist II
Maryland Department of Health
6 2022 - Current
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