Benjamin F. Sab
Bowie
Summary
Results-driven IT professional with specialized expertise in system administration, network infrastructure, and cybersecurity. Backed by military experience and multiple industry-recognized certifications. Skilled in implementing, maintaining, and securing enterprise-level IT environments. Proven success in managing Active Directory, troubleshooting networks, and delivering high-quality end-user support. Adept at installing, configuring, and securing diverse hardware and software systems. Collaborative approach and exceptional communication skills ensure efficient issue resolution, optimal performance, and compliance with industry standards. Dedicated to leveraging technical understanding and problem-solving abilities to deliver robust, scalable, and secure IT solutions.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Desktop Support Intern
COMSO, Inc
01.2025 - Current
- Assisted in deploying new hardware and software, ensuring seamless integration with existing systems.
- Streamlined troubleshooting by creating documentation for common end-user technical issues.
- Enhanced system stability through post-update testing and patch deployment on desktop systems.
- Supported data security initiatives by implementing antivirus software and security measures on desktop systems.
- Managed hardware inventory, ensuring timely replacement or repair to minimize workflow disruptions.
- Provided technical support to resolve IT issues, maximizing team productivity.
- Contributed to team-based IT projects, delivering assistance and support as needed.
- Developed standard operating procedures to improve help desk efficiency and operations.
- Proactively monitored system performance and addressed potential issues before escalation.
- Reduced downtime by quickly diagnosing and resolving software and hardware issues.
- Delivered Tier 1 support to non-technical users, offering desk-side assistance for IT-related concerns.
- Managed support requests using ticketing systems to ensure timely resolution.
IT Field Support SPECIALIST
United States Army
01.2022 - Current
- Deployed and managed Active Directory, including account creation, permission configurations, and Group Policy implementation to ensure secure and efficient user management.
- Monitored and maintained Windows Server systems, applying security patches and ensuring optimal uptime and reliability.
- Configured network devices and implemented VLANs, optimizing network performance for 100+ end users.
- Provided IT support for 1000+ users, troubleshooting hardware, software, and network issues, and ensuring high levels of customer satisfaction.
- Implemented and enforced IT security policies, including endpoint protection and access management, in compliance with DOD guidelines.
- Utilized ticketing systems to manage support requests and resolve technical issues efficiently, prioritizing user needs.
- Created and maintained technical documentation and knowledge base, improving team efficiency and problem-solving capabilities.
- Collaborated with IT teams to identify recurring issues and implement proactive solutions, enhancing overall support effectiveness.
- Supported disaster recovery planning and implemented system upgrades with minimal disruption to users.
- Provisioned new hardware and software, ensuring compliance with security protocols and seamless deployment.
- Delivered remote IT support, resolving issues without requiring onsite visits and optimizing support resources.
IT Field Support SPECIALIST
United States Army
01.2022 - Current
- Deployed and managed Active Directory, including account creation, permission configurations, and Group Policy implementation to ensure secure and efficient user management.
- Monitored and maintained Windows Server systems, applying security patches and ensuring optimal uptime and reliability.
- Configured network devices and implemented VLANs, optimizing network performance for 100+ end users.
- Provided IT support for 1000+ users, troubleshooting hardware, software, and network issues, and ensuring high levels of customer satisfaction.
- Implemented and enforced IT security policies, including endpoint protection and access management, in compliance with DOD guidelines.
- Utilized ticketing systems to manage support requests and resolve technical issues efficiently, prioritizing user needs.
- Created and maintained technical documentation and knowledge base, improving team efficiency and problem-solving capabilities.
- Collaborated with IT teams to identify recurring issues and implement proactive solutions, enhancing overall support effectiveness.
- Supported disaster recovery planning and implemented system upgrades with minimal disruption to users.
- Provisioned new hardware and software, ensuring compliance with security protocols and seamless deployment.
- Delivered remote IT support, resolving issues without requiring onsite visits and optimizing support resources.
Education
Bachelor of Science - Cybersecurity Technology
University of Maryland
01-2027
Bachelor of Arts - Intelligence & Counterintelligence
American Military University
Ranson, WV01-2027
Skills
- System Administration
- Installation, configuration, and maintenance of Windows in Active Directory (AD) management, Group Policy configuration, and domain services
- Administration of file systems, user accounts, permissions, and shared resources
- Network Administration
- Network troubleshooting using tools such as Wireshark and command-line utilities
- Knowledge of network security, firewalls, and VPN configuration
- Implementation of network segmentation, VLANs, and routing protocols
- Risk management and threat analysis to protect critical systems
- Experience with implementing encryption, access control, and secure authentication methods
- Incident response planning and log analysis for potential breaches
- Diagnosing and resolving hardware/software issues for desktops, laptops, and servers
- Experience with ticketing systems for IT support and issue resolution
- Hardware upgrades, imaging, and deployment of end-user devices
Certification
- CompTIA Security+
- CompTIA Network+
- CompTIA A+
- Linux Server Administrator
- Active Directory Administrator
- Windows Administrator
- Wireshark Certification
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Desktop Support Intern
COMSO, Inc
01.2025 - Current
IT Field Support SPECIALIST
United States Army
01.2022 - Current
IT Field Support SPECIALIST
United States Army
01.2022 - Current
Bachelor of Science - Cybersecurity Technology
University of Maryland
Bachelor of Arts - Intelligence & Counterintelligence
American Military University
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