Benjamin Nwachukwu
Bowie
Summary
Adept at enhancing system performance and user support, I leveraged my expertise in data backup and recovery and end-user support at Thompson Creek Window Company. My proactive approach in troubleshooting and resolving network issues significantly improved help desk resolution times. I excel in fostering team growth and ensuring secure, efficient remote work environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Desktop Support Engineer
Thompson Creek Window Company
04.2015 - Current
- Administer user accounts and access rights in Active Directory and cloud services.
- Configured hardware, devices, and software to set up work stations for employees.
- Enhanced system performance by troubleshooting and resolving software, hardware, and network issues.
- Improved help desk ticket resolution times through diligent prioritization of requests based on urgency level.
- Troubleshoot potential problems and eliminated before issues escalated or cascaded.
- Assist with preparing and maintaining systems documentation
- Provide help desk support for the staff, manage and support client-side hardware which includes troubleshooting and resolving a variety of problems.
- Supported remote employees by setting up secure VPN access points that enabled them to work efficiently from offsite locations.
Network Engineer
TTM TECHNOLOGIES INC
03.2013 - 04.2015
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Provided complete end-to-end engineering and installation of route-based IP network solutions.
- Performed troubleshooting for Juniper, Cisco, and packet analysis.
- Provided network support services for devices such as hubs, bridges, routers, and other hardware.
- Implemented WAN and LAN designs in multi-datacenter configurations.
- Experience with networking protocols, OSI MODEL, TCP/IP, NFS, SFTP, SMTP, SSH, DNS, SSL/TLS.
- Identified means to reduce and control expenses by conducting cost, schedule and contract performance analysis and improving resource allocation.
Network Engineer Intern
9Solutions Inc
01.2012 - 03.2013
- Installed and maintained data and voice circuits through routers, switches and WAN devices.
- Advanced knowledge of large-scale global enterprise network operations and security.
- Demonstrated proficiency in Linux, virtual platforms and cloud connectivity.
- Provided training and guidance for junior staff members, fostering a supportive learning environment within the team.
- Implemented backup strategies and disaster recovery plans to ensure minimal disruption during unforeseen events.
- Provided network support and performed troubleshooting to resolve various connectivity issues.
- Monitored SolarWinds GUI & applied my familiarity in LAN/WAN, OIS models to troubleshoot network
issues.
Education
Associate of Science - Information Technology
Prince George's Community College
Upper Marlboro, MD05-2025
Bachelor of Science - Insurance And Actuarial Science
Imo State University
Nigeria01-2001
Skills
- Data backup and recovery
- Windows operating system
- Remote desktop support
- End user support
- Experience in patching and computer security
- Network connectivity
Certification
- CompTIA A+ - Computing Technology Industry Association.
- Cisco Certified Network Associate (CCNA)
- Introduction To Cybersecurity
- Wireshark Certification
Timeline
Desktop Support Engineer
Thompson Creek Window Company
04.2015 - Current
Network Engineer
TTM TECHNOLOGIES INC
03.2013 - 04.2015
Network Engineer Intern
9Solutions Inc
01.2012 - 03.2013
- CompTIA A+ - Computing Technology Industry Association.
- Cisco Certified Network Associate (CCNA)
- Introduction To Cybersecurity
- Wireshark Certification
Associate of Science - Information Technology
Prince George's Community College
Bachelor of Science - Insurance And Actuarial Science
Imo State University
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