Bernadette COE
district heights
Summary
Proactive and organized administrative professional, providing a high quality of customer service.
Overview
29
29
years of professional experience
Work History
Exhibit Services Representative
National Association of Home Builders
01.2016 - Current
- Maintain the floor plans for the annual convention
- Handle customer service calls and provide general information on IBS to current and prospective exhibitors
- Open and process all mail as required
- Reply promptly and appropriately to all incoming (email, mail, and phone) inquiries concerning aspects of the exposition(s)
- Process Exhibit Space, Sponsorship and Advertising Orders, deposits and payments received as necessary
- Fulfill all requests for Courtesy Invitation Tickets
- Perform data entry functions related to maintaining exhibitor and prospect data
- Provide additional administrative support to the Department
- Manage temporary staff for three Exhibitor Registration for the International Builders Show
- Approve and update Online Profiles for Exhibitors
Front Desk/Switchboard Operator
The Westchester
12.2014 - 05.2015
- Provide professional and courteous responses to all incoming calls and visitors to the front desk
- Sends messages by fax as required
- Log and audit all incoming and outgoing packages daily
- Communicate effectively and timely with office, security and maintenance team
- Keep the front desk clean and organized
- Uses standard office equipment such as personal computer, calculator, photocopier and fax machine
- Responsible for alerting the company’s security or leadership staff about questionable calls or visitors who may pose a threat to the building
- Provides information and assistance regarding telephone numbers and completes certain types of calls
- Answers internal or external calls (local and long distant) and transfer calls
- As required, takes and relays messages
- Greets and directs member owners, contractors and guests
- Signs in contractors and provide assistance to them as required
Secretary/Assistant
Topp Dogg Tattoos
03.2014 - 11.2014
- Provide customer service to all incoming clients
- Responsible for day-to-day operations such as opening, closing, cleaning, running personal errands, and data entry
- Record and manage all money coming into the shop
- Keeping track of the inventory and ordering supplies as needed
Housing Coordinator
National Association of Home Builders
01.2001 - 02.2012
- Assist with registration and housing for the International Builders’ Show, Springboard, and Fall Board meetings
- Manage HBA, Exhibitor, and Staff Housing Block databases for Fall Board and for the International Builders’ Show
- Keep track of the incoming correspondence in reference to any changes needing to be made within the database
- Assist with On-Site Registration at Springboard meeting
- Assist with the review of the IBS hotel invoices, by verifying the room nights invoiced correspond with what is in the Staff Travel database
- Generate reports for Director of Housing and Staff Vice President as requested
- Provide other general administrative and secretarial duties such as typing, filing, copying, proofing, and mailing of general correspondence
- Order office supplies for Convention and Meetings Group from Office Depot
- Assist with onsite logistics for special events with the Director of Meetings and Special Events
- Assist with onsite meeting room inspection during fall board and IBS
- Assist with data entry of meeting logistics into Rendezvous
- Proofreading for program guide items etc
- Assist with headquarters/hospitality suite keys distribution and collection during IBS
- Answering calls from prospective attendees regarding Board meetings and The International Builders Show
- Create and maintain a database of prospective attendee names and addresses so that meetings, registration materials, and general information can be sent out
- Create a spreadsheet to keep track of changes that need to be made to email and general mailing addresses
- Caller inquiries are either answered immediately or forwarded to the appropriate individual for more assistance
- Direct written correspondence to the appropriate department for additional action (e.g
- Exposition Department for exhibitor materials)
Specialist/Receptionist
National Safety Council
07.1996 - 12.2000
- Coordinate logistics and handout materials for national training programs, special events, workshops and seminars on all environmental programs
- Assist with the implementation of several environmental, health, school, public outreach and educational activities and programs
- Provide technical and non-technical assistance for two national hotlines, Indoor Air Quality and Lead Poisoning
- Create, edit, develop, and manage all databases, (FoxPro, Access) for two national hotlines and several programs
- Answer technical and non-technical questions for three departments, Radon, Lead, and Cameo
- Receiving and making telephone calls for management
- Assist in coordinating mail room workflow
- Photocopying documents for distribution
- Opening, date stamping and coordinating the delivery of inter office mail
- Operate all mail room equipment and maintain office supply inventory
- Sending and receiving fax documents and distribution
Education
Diploma -
Valley High School
Merced, CA06.1995
Skills
- Microsoft Office
- Word
- Excel
- Microsoft Outlook
- Access
- Power Point
- Windows
- Type 50wpm
Timeline
Exhibit Services Representative
National Association of Home Builders
01.2016 - Current
Front Desk/Switchboard Operator
The Westchester
12.2014 - 05.2015
Secretary/Assistant
Topp Dogg Tattoos
03.2014 - 11.2014
Housing Coordinator
National Association of Home Builders
01.2001 - 02.2012
Specialist/Receptionist
National Safety Council
07.1996 - 12.2000
Diploma -
Valley High School
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