Bernadette Maher
Nottingham
Summary
Hardworking medical secretary brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members. Skilled at typing correspondence and managing files. Organized and accurate in managing patient flow.
Overview
32
32
years of professional experience
Work History
Sr Medica Secretary
GBMC HealthCare - Greater Baltimore Medical Center
01.2017 - Current
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Answered phone calls and messages for 8-physician Ophthalmology medical facility, scheduling appointments, and handling patient inquiries.
- Epic & EHR computer system
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
Customer Service Cashier
Don's Seafood
10.2019 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
Medical Records Clerk
Ear Nose & Throat Associates
06.2014 - 01.2017
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
Medical Assistant, Allergy Tech and Front Desk
Drs. Gehris, Jordan, Day & Associates
12.2011 - 06.2014
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
Front Desk Receptionist & Medical Assistant
Ann Morrill MD
04.2008 - 09.2011
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Restaurant Server
Steve's Family Restaurant
01.1992 - 08.2011
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Education
High School Diploma -
Patterson High School
101 N. Kane Street05.1986
Skills
- Ability to verify patient Insurance
- Office clerical support staff
- I am able to support dealing with administrative topics
- I am able to utilize Multi-Phone lines
Timeline
Customer Service Cashier
Don's Seafood
10.2019 - Current
Sr Medica Secretary
GBMC HealthCare - Greater Baltimore Medical Center
01.2017 - Current
Medical Records Clerk
Ear Nose & Throat Associates
06.2014 - 01.2017
Medical Assistant, Allergy Tech and Front Desk
Drs. Gehris, Jordan, Day & Associates
12.2011 - 06.2014
Front Desk Receptionist & Medical Assistant
Ann Morrill MD
04.2008 - 09.2011
Restaurant Server
Steve's Family Restaurant
01.1992 - 08.2011
High School Diploma -
Patterson High School
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