Bernadette Maher
Nottingham
Summary
Detail-oriented Medical Administrative Assistant with expertise in HIPAA compliance, patient care, and workflow coordination, enhancing clinic operations to improve patient experiences. Skilled at typing correspondence and managing patient files.
Overview
34
34
years of professional experience
Work History
Medical Administrative Assistant
GBMC HealthCare - Greater Baltimore Medical Center
8625 Pleasant Plains Rd. Baltimore, Md.
01.2017 - Current
- Managed patient scheduling and appointment coordination to ensure efficient clinic operations.
- Facilitated communication between medical staff and patients, enhancing overall patient experience.
- Maintained accurate electronic health records and documentation in compliance with regulatory standards.
- Epic & EHR computer system specialist.
- Followed and secured HIPAA guidelines & regulations for patients.
Customer Service Cashier
Don's Seafood
1764 E. Joppa Rd. Baltimore, Md.
10.2019 - 01.2026
- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of the cashier area to enhance customer experience.
- Assisted with training new cashiers on operational procedures and customer service techniques.
Medical Records Clerk
Ear, Nose, And Throat Center Associates
6701 N. Charles St. Baltimore, Md.
06.2014 - 01.2017
- Managed and organized patient medical records ensuring compliance with HIPAA regulations.
- Processed patient information using electronic health record (EHR) systems to maintain accurate data.
- Coordinated with healthcare providers to resolve discrepancies in patient documentation.
- Trained new staff on record-keeping procedures and EHR software usage.
Medical Assistant
Drs. Gehris, Jordan, Day & Associates
520 Upper Chesapeake Dr. Bel-Air, Md.
12.2011 - 06.2014
- Performed medical records management.
- Facilitated patient scheduling and follow-up appointments to enhance patient satisfaction.
- Coordinated laboratory tests and managed results for timely diagnosis and treatment decisions.
Front Desk Receptionist
Ann Morrill, MD
8100 Sandpiper Circle White Marsh, Md.
04.2008 - 12.2011
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Delivered exceptional customer service, addressing patient inquiries and resolving issues promptly.
- Maintained organized patient records using electronic health record (EHR) systems to enhance data accuracy.
- Collaborated with medical staff to streamline communication and improve office workflow efficiency.
Restaurant Server
Steve's Family Restaurant
11411 Pulaski Hwy. Baltimore, Md.
01.1992 - 08.2011
- Delivered exceptional customer service in fast-paced dining environment.
- Managed dining area to ensure cleanliness and organization during peak hours.
- Trained new staff on menu knowledge and service protocols to enhance team efficiency.
- Collaborated with kitchen staff to coordinate timely food delivery and special requests.
Education
High School Diploma -
Patterson High School
Baltimore, MD05-1986
Skills
- Patient care and confidentiality
- HIPAA compliance
- Patient demographics
- Workflow coordination
- Medical office management
- Appointment coordination
- Multi-line phone systems
Timeline
Customer Service Cashier
Don's Seafood
10.2019 - 01.2026
Medical Administrative Assistant
GBMC HealthCare - Greater Baltimore Medical Center
01.2017 - Current
Medical Records Clerk
Ear, Nose, And Throat Center Associates
06.2014 - 01.2017
Medical Assistant
Drs. Gehris, Jordan, Day & Associates
12.2011 - 06.2014
Front Desk Receptionist
Ann Morrill, MD
04.2008 - 12.2011
Restaurant Server
Steve's Family Restaurant
01.1992 - 08.2011
High School Diploma -
Patterson High School