Bernard Burch
Clinton
Summary
Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Overview
6
6
years of professional experience
Work History
Shift Supervisor
Starbucks
10.2025 - Current
- Supervised daily operations to ensure consistent service quality and adherence to company standards.
- Trained and mentored team members on customer service best practices and operational procedures.
- Coordinated shift schedules to optimize staffing levels and maintain workflow efficiency.
- Implemented inventory management processes to reduce waste and enhance product availability.
- Resolved customer complaints promptly, fostering positive relationships and enhancing guest satisfaction.
- Trained new employees and delegated daily tasks and responsibilities.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
Airmen
United States Air Force, USAF
04.2025 - 06.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
Airport Operations Agent
Piedmont Airlines
04.2024 - 06.2024
- Maintained records of flight arrivals and departures from the airport terminal.
- Managed various administrative tasks related to airline operations including ticketing, reservations, seating assignments.
- Prepared daily reports regarding operational issues encountered at the airport terminal.
- Facilitated communication between pilots and ground personnel during takeoffs and landings.
- Coordinated with airlines' personnel for smooth functioning of flight operations activities.
- Maintained operations compliance with FAA, TSA and airport regulations.
- Created and maintained flight and events logs, aircrew flying records and records of incoming and outgoing flights.
- Responded to emergent situations regarding flight operations or medical issues to quickly identify concerns, provide support and transport personnel and passengers away from critical scenes.
- Communicated with flight operations teams to coordinate cargo management and smooth flow of goods between hubs.
- Adhered to all safety regulations set forth by FAA and company policies during ground operations activities.
- Responded quickly and efficiently to emergency situations on the tarmac or within the terminal building.
- Supervised team members responsible for cleaning cabins between flights according to established standards.
- Directed ground crews in loading and unloading of aircraft cargo or baggage.
- Monitored aircraft with radar, computer equipment or visual references.
- Anticipated aircraft equipment needs for air evacuation and cargo flights.
Ramp Agent
Piedmont Airlines
09.2023 - 04.2024
- Loaded and unloaded aircrafts with baggage, cargo, and mail safely and efficiently.
- Ensured proper weight balance on aircrafts by placing heavy items in the aft of the plane.
- Followed safety procedures such as using reflective gear while working on the ramp.
- Inspected aircraft interiors prior to take-off for any hazards or debris that could cause damage during flight.
- Verified correct labeling of containers containing hazardous materials for transport on planes.
- Utilized two-way radio communication systems to communicate between ramp agents and pilots and ground crew personnel.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Used scanners to track parcel information, condition or receipt.
Barista/Supervisor
Starbucks
06.2021 - 09.2023
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Maintained calm demeanor during high-volume periods and special events.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Collected payments and provided accurate change.
- Created complex, hand-crafted beverages based upon customer preferences.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Memorized official and off-menu coffee and tea preparations.
- Supported highest standards of conduct and service to support company reputation.
- Stocked customer service stations with paper products or beverage preparation items.
- Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
- Received and accurately processed customer payments.
- Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Prepared and served hot or cold beverages.
- Utilized POS system to receive and process customer payments.
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
- Provided customers with product details, coffee blends and preparation descriptions.
- Utilized coffee maker, espresso machine and French press to prepare coffee.
- Washed and cleaned coffee maker, french press and espresso machine to remove mineral and hard water deposits.
- Demonstrated techniques on using multiple beverage machines with new team members.
- Wrapped, labeled and dated food items for sale.
- Recommended pastries and sandwiches to pair with customers' beverages.
- Ensured daily operations ran smoothly and efficiently by delegating tasks to baristas.
- Scheduled staff shifts ensuring adequate coverage during peak times.
- Monitored stock levels of coffee beans, cups, lids and other supplies needed for the shop.
- Managed cash flow and reconciled tills at the end of each shift.
- Developed innovative strategies for increasing sales and profitability of the store.
- Resolved conflicts between employees or customers in a professional manner.
- Planned weekly staff meetings to discuss goals, objectives, performance reviews.
- Reviewed employee performance regularly providing feedback on areas of improvement.
- Adhered to all company policies regarding safety, security and hygiene standards.
- Ordered supplies when necessary based on inventory levels tracked using computer software programs.
- Assisted with opening and closing duties such as setting up registers or counting money from previous day's transactions.
- Performed administrative duties like filing paperwork or updating records in the system.
- Prepared reports summarizing daily transactions or staffing needs for management review.
- Checked temperatures of freezers, refrigerators and heating equipment.
- Supported store manager with recruiting, interviewing and hiring baristas.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Explained goals and expectations required of trainees.
- Coached staff on strategies to enhance performance and improve customer relations.
Party Professional
Magesticland
06.2020 - 05.2021
- Organized event facility, food and beverage selections and audio-visual arrangements.
- Tracked payments, balances and registrations for various events.
- Developed diagrams and floor plans with event setup requirements.
- Worked in tandem with department head to coordinate logistics of all calendar events.
- Received comments and complaints and worked to deliver solutions to achieve member and guest satisfaction.
- Trained new employees on ride operations, pointing out safety mechanisms and features.
- Assisted patrons with unloading and loading to remain compliant with safety regulations.
- Provided physical assistance to visitors getting onto and off of rides.
- Cleaned vehicles, booths and seats on rides to achieve sanitary compliance with park regulations.
- Closed down rides with faulty equipment and notified supervisor.
Education
High School Diploma -
Gwynn Park High School
Brandywine, MD05-2022
Biomedical Sciences
Arizona State University
Tempe, AZSkills
- Team player
- Speedy and efficient
- Conflict mediation
- Cash register operation
- Credit card transactions
- POS system operation
- Solid problem solver
- Team Leadership
- Active listener
- Relationship building
- Customer service
- Organizational skills
- Food preparation
- Safety Procedures
- Flexible Schedule
- Problem-Solving
- Corporate Policies
- Workload Management
- Ramp Security
- Employee training
- Staff management
- Workplace safety
Awards & Achievements
- Kitty Hawk Air Society - May 16, 2019
- Marine Corps League Outstanding Achievement Award - 2019
- Cadet Officer Leadership Program - June 29, 2019
- 150+ Hours of Community Service - During High School
- JAFROTC Color Guard/Drill Team Commander
- 4 Years of AFJROTC
Timeline
Shift Supervisor
Starbucks
10.2025 - Current
Airmen
United States Air Force, USAF
04.2025 - 06.2025
Airport Operations Agent
Piedmont Airlines
04.2024 - 06.2024
Ramp Agent
Piedmont Airlines
09.2023 - 04.2024
Barista/Supervisor
Starbucks
06.2021 - 09.2023
Party Professional
Magesticland
06.2020 - 05.2021
High School Diploma -
Gwynn Park High School
Biomedical Sciences
Arizona State University