Bernice Butler
Parkville
Summary
Detail-oriented Patient Scheduler experienced in coordinating appointments and managing complex schedules in medical settings. Skilled in scheduling software and record maintenance, contributing to improved appointment efficiency and patient satisfaction. Strong communicator with a focus on prioritizing tasks to enhance operational flow and patient care.
Overview
4
4
years of professional experience
Work History
Patient Scheduler
Equity Staffing Group
Baltimore
02.2022 - 04.2026
- Scheduled patient appointments using electronic health record systems.
- Coordinated physician calendars to optimize appointment scheduling and minimize conflicts.
- Verified insurance eligibility and gathered necessary documentation.
- Managed patient check-in and check-out procedures and processed payments.
- Processed referral requests and ensured timely follow-up communications.
- Followed up on any outstanding referrals or authorizations needed for care.
- Displayed excellent organizational skills while managing multiple schedules simultaneously.
- Scheduled new and existing patients as walk-ins or by phone.
- Managed waiting lists for appointments, ensuring urgent cases were prioritized.
- Facilitated telehealth service scheduling to broaden patient access to medical consultations.
- Performed follow-up calls for missed or cancelled appointments to enhance patient engagement and reschedule care.
- Utilized electronic medical records (EMR) systems for accurate and up-to-date scheduling information.
Education
Bachelor of Science - Health Administration
University of Phoenix
Tempe, AZ06-2018
Skills
- appointment management
- telehealth scheduling
- insurance verification
- referral processing
- EHR systems
- patient communication
Affiliations
- HIPPA Certification Training
Timeline
Patient Scheduler
Equity Staffing Group
02.2022 - 04.2026
Bachelor of Science - Health Administration
University of Phoenix