Bertha Copa Bustamante
Ft. Washington
Summary
Seasoned Night Operations Manager with a background in overseeing diverse operational functions during nighttime hours. Proven ability to manage and motivate teams, streamline processes for increased efficiency, and maintain high standards of safety and security. Noteworthy contributions include reducing downtime, improving team morale, and ensuring consistent delivery of quality service. Possess strong problem-solving skills, strategic planning abilities, and commitment to continuous improvement.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Night Operations Manager
Home Depot
Reston
03.2022 - 06.2025
- Analyzed reports from supervisors regarding performance issues or areas needing improvement.
- Assisted with interviewing prospective candidates for open positions on the night shift.
- Assisted with developing budgets and forecasts related to staffing needs on the night shift.
Customer Service Manager
Home Depot
Falls Church
07.2013 - 02.2022
Sales Associate
Home Depot
Annandale
11.2006 - 06.2012
- Upsold additional items based on customer interests and needs.
- Assisted customers with product selection, sizing and styling.
Assistant Store Manager
Mc donald’s
Fairfas
07.2003 - 09.2005
Education
Some College (No Degree) - Enflish Second Language
Nova Community College
Annandale, VASkills
- Employee training
- Inventory management
Languages
Spanish
Full Professional
English
Limited
Certification
- Fork lift
- Reach truck
- Order picker
Timeline
Night Operations Manager
Home Depot
03.2022 - 06.2025
Customer Service Manager
Home Depot
07.2013 - 02.2022
Sales Associate
Home Depot
11.2006 - 06.2012
Assistant Store Manager
Mc donald’s
07.2003 - 09.2005
Some College (No Degree) - Enflish Second Language
Nova Community College