Beth Landis
Cumberland
Summary
Professional with experience in developing engaging tour routes and enhancing visitor experiences through effective communication and relationship building. Demonstrated ability to establish vendor partnerships for cost-effective procurement while ensuring compliance with food safety regulations. Proven leadership in maintaining high standards of cleanliness and customer service, contributing to overall guest satisfaction. Skilled in resolving customer inquiries and complaints efficiently, fostering a positive environment for repeat visitors.
Overview
32
32
years of professional experience
Work History
Outdoor Guide
Wheelzup Adventures
Cumberland
05.2023 - Current
- Developed new tour routes to keep things fresh and exciting for repeat visitors.
- Assisted visitors with directions and general information about the area.
- Greeted guests upon arrival and provided them with necessary safety instructions.
- Developed guest relationships to achieve high level of satisfaction.
Managing Bartender
American Legion Post 136
Cumberland
12.2005 - 03.2015
- Established relationships with vendors to negotiate prices on products purchased for the bar.
- Provided leadership to ensure that all employees followed food safety guidelines including proper storage techniques and sanitation practices.
- Kept updated on trends related to craft cocktails and specialty drinks in order stay competitive.
- Performed tasks such as cleaning glasses or wiping down surfaces in order to maintain cleanliness in the bar area.
- Processed payments using point of sale systems accurately and efficiently.
- Ensured compliance with all applicable laws and regulations regarding the sale of alcoholic beverages.
- Ordered beer, wine, spirits, glassware, garnishes, ice, napkins and other supplies needed to operate a successful bar.
- Managed opening and closing duties which included counting money in registers and setting up workstations.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
Banquet/Catering Server
Holiday Inn Hotel and Suites
Cumberland
11.2004 - 12.2005
- Cleaned up after events, including washing dishes and utensils used during meal service.
- Followed proper sanitation procedures when handling food items.
- Set up tables with appropriate linens and silverware prior to each event.
- Restocked supplies such as beverages, condiments, plates or glasses when necessary.
- Provided excellent customer service throughout the duration of an event.
- Transported prepared foods from kitchen to serving areas using carts or dollies.
Directory Assistance Operator/Service Assistant
Verizon
Cumberland
04.1993 - 03.2003
- Answer call in a timely professional manner.
- Provide correct address and/or telephone number to caller.
- Provide customer service to difficult or problem customer asking for a supervisor.
- Train new employees and coworkers on proper procedures and customer service.
- Perform test calls to 411 with a group of operators. Prompt questions to operators to quality and performance of test call.
- Tally and average the answers of test call results. Enter results in manager operating system .
- Developed effective working relationships with colleagues through teamwork.
- Followed standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
- Adhered to company policies and procedures while providing excellent customer service at all times.
Education
High School Diploma -
Frankfort High School
Short Gap, Wv05-1988
Associate of Arts - Business
Potomac State College
Keyser, WVSkills
- Customer service
- Team leadership
- Food safety
- Attention to detail
Timeline
Outdoor Guide
Wheelzup Adventures
05.2023 - Current
Managing Bartender
American Legion Post 136
12.2005 - 03.2015
Banquet/Catering Server
Holiday Inn Hotel and Suites
11.2004 - 12.2005
Directory Assistance Operator/Service Assistant
Verizon
04.1993 - 03.2003
High School Diploma -
Frankfort High School
Associate of Arts - Business
Potomac State College