Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Timeline
Generic

Beth Anne Thompson

Laurel,MD

Summary

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Administrative Sales Clerk

Braxton Grant Technology
06.2023 - Current
  • Worked closely with Federal Government customers. Handle a high volume of emails, including over 200 emails a day, and manage call requests. Send pricing requests to vendors, update pricing, and submit them for review. Track all incoming requests and update their status. Call customers to report on status and perform general administrative tasks such as shredding, filing, and organizing folders.
  • Developed strong relationships with customers, driving repeat business and loyalty.
  • Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
  • Enhanced customer service experience by acting quickly and applying appropriate resolutions for common problems.
  • Provided excellent customer service, consistently exceeding expectations for attentiveness and problem resolution.
  • Created and maintained reports, documents, and presentations to assist with administrative support.
  • Collected and maintained file of receipts to coordinate expense report submission.
  • Increased accuracy in order processing by meticulously reviewing orders and promptly addressing discrepancies.
  • Enhanced customer satisfaction by responding to inquiries, resolving issues, and maintaining up-to-date product knowledge.
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

Design/Order Entry

A-Safe USA
11.2019 - 05.2023
  • I verify all POs and quotes sent in and entered via NetSuite. Helped enter over 75 quotes and POs for Amazon in 6 months during the beginning of Covid, bringing in over 8 million dollars. For the past two years, I have been working remotely from my house. I wrote SOPs for the order entry department, accounting, and shipping. I helped Accounting with invoice orders and the warehouse/transportation department with shipping invoices.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Inventory/Purchasing Specialist

Atlantic Bingo Supply Co
07.2014 - 11.2019
  • Maintain strong working relationships by maintaining open lines of communication with all vendors, measuring supply inventory, determining purchasing needs based on monthly, quarterly, and yearly sales, reviewing purchasing agreements, comparing product deliveries with issued purchase orders, and contacting vendors to resolve discrepancies. Research reported damages to products delivered and worked with sales reps and vendors to resolve any such issues. Process and coordinate returns as necessary.
  • Enhanced supplier relationships through effective communication and negotiation tactics, leading to improved contract terms.
  • Maintained accurate records of all purchasing activities, ensuring compliance with company policies and industry regulations.
  • Resolved discrepancies between invoices and purchase orders in a timely manner, maintaining strong financial controls within the department.
  • Contributed to risk management efforts by identifying potential supply chain disruptions and developing contingency plans accordingly.
  • Continuously updated knowledge of industry trends and best practices, applying insights to drive improvements in purchasing activities.
  • Identified cost-saving opportunities with thorough analysis of market trends and supplier capabilities, achieving significant budget reductions.
  • Provided training on procurement best practices to internal stakeholders, enabling better collaboration across departments during sourcing activities.
  • Coordinated with quality assurance teams to address product defects or non-compliance issues promptly, protecting organizational reputation.
  • Maintained complete documentation and records of all purchasing activities.
  • Created purchase orders to monitor stock levels, verify purchase requisitions, and expedite customer orders.
  • Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
  • Identified and resolved supply chain issues to mitigate delays and production disruptions.
  • Analyzed and reported on inventory levels to determine purchasing requirements.
  • Maintained documentation for all purchases.
  • Collaborated with internal departments to identify and manage demand for material and services.

Account Support

DPI Specialty Foods
06.2004 - 07.2014
  • Assist Account Executives with maintaining authorization lists, commitments, promotions, new item presentations, and price changes. Ran various sales and movement reports for Account Executives weekly and monthly using the AS400 system. Run multiple office equipment, including a copier, a fax, and a laminating machine. Assist with our annual Food Show in Baltimore, which includes obtaining samples, signing up vendors and customers, registration, golf outings, and dinner/casino nights. In the past, I assisted with purchasing, setting up new items and vendors, and creating purchase orders (POs). Assisted the Pricing department with promotions and bill-backs, and worked in Customer Service, answering calls and assisting customers.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Education

Master Degree - Business Admin

University of Phoenix
Phoenix, AZ
06.2025

BS - Business Management and Marketing

University of Phoenix
Phoenix, AZ
01.2024

Skills

  • Intermediate MS Word, Outlook, Excel, PowerPoint Point and AS400 I am well organized and have excellent verbal and written communication skills I am a quick learner, can multitask and am willing to help when and where needed I have taken two Excel and Administrative Assistant training classes
  • Goal oriented
  • Organization
  • Staff education and training
  • Microsoft office

Accomplishments

  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Affiliations

  • The National Society of Leadership and Success
  • NSLS Foundations of Leadership Certificate 1 02/27/2022
  • NSLS Foundations of Leadership Certificate 2 04/01/2022
  • NSLS Advanced Leadership Certificate 06/07/2022
  • NSLS Executive Leadership Certificate 07/08/2022
  • University of Phoenix President's list for maintaining a 4.0 GPA 06/2022, 01/2023, 06/2023.

Certification

  • CM - Certified Manager Certification

Timeline

Administrative Sales Clerk

Braxton Grant Technology
06.2023 - Current

Design/Order Entry

A-Safe USA
11.2019 - 05.2023

Inventory/Purchasing Specialist

Atlantic Bingo Supply Co
07.2014 - 11.2019

Account Support

DPI Specialty Foods
06.2004 - 07.2014

Master Degree - Business Admin

University of Phoenix

BS - Business Management and Marketing

University of Phoenix

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Beth Anne Thompson