Bethany Keefer
Baltimore
Summary
Dedicated business professional with 10 years of experience in healthcare process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Strong focus on collaboration and achieving results, ensuring adaptability with changing needs. Proficient in claims reimbursements, conflict resolution, and strategic planning. Reliable and flexible, fostering a cohesive and productive team environment.
Overview
12
12
years of professional experience
Work History
Team Lead/Senior Recovery Analyst
Trend Health Partners
02.2019 - Current
- Calculate and corroborate insurance payments at hospitals using contract rates and fee schedules, ensuring accuracy and identifying overpayments.
- Collaborate with cross-functional teams to streamline recovery operations for increased efficiency and reduced errors.
- Mentor team members in data analysis techniques, fostering skill development and improving overall team performance in processing refunds.
- Consistently surpass weekly performance targets, generating double the expected yearly revenue while managing and supporting 10 provider facilities.
- Experienced in navigating diverse hospital patient accounting and medical record systems, including Epic, Cerner, Meditech, Sorian, McKesson, OnBase, and OneContent.
- Drafted a comprehensive bonus structure to incentivize production and increase revenue, routinely encouraging innovative solutions for overcoming project challenges.
- Analyze complex medical claims data, identifying patterns to resolve overpayments and presenting trends to team members to maximize team productivity.
- Prepare and present compelling financial models at monthly meetings with providers, driving strategic decision-making and identifying areas for substantial improvement.
- Develop and implement process improvements tailored to each client, streamlining workflows and boosting client satisfaction.
Claims and Recovery Analyst
CDR Associates (owned by Conduent)
04.2015 - 02.2019
- Analyzed credit reports, recovered overpayments, and maintained strong provider relationships.
- Improved recovery processes by collaborating with team members and implementing best practices.
- Managed end-to-end refund process, including document retrieval, refund explanations, and claim reviews.
- Consistently exceeded the weekly goal by 160%-200% and boosted client satisfaction by delivering timely and accurate recovery assessments.
- Developed strategies to enhance refund processing efficiency, contributing to improved recovery rates.
- Conducted thorough analysis to identify recovery solutions for optimizing financial outcomes.
Account Specialist
Enterprise Commercial Trucks
03.2014 - 04.2015
- Engaged Baltimore businesses to discuss commercial truck rental needs, securing new rental agreements.
- Coordinated marketing activities to boost product and service awareness, driving customer engagement.
- Prepared and presented tailored proposals based on customer demand, achieving measurable sales growth.
- Analyzed customer usage patterns to optimize service offerings and enhance customer satisfaction.
- Completed quarterly forecasting and monthly financial reviews, supporting strategic decision making.
- Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
Management Trainee
Enterprise-Rent-A-Car
07.2013 - 03.2014
- Built lasting relationships with clients through exceptional service delivery, fostering loyalty and repeat business opportunities.
- Described product to customers and accurately explained details and care of merchandise.
- Handled day-to-day customer or client questions via telephone or email, addressing inquiries and solving issues.
- Analyzed sales data to identify performance trends and areas for improvement, leading to targeted sales strategies.
- Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
- Improved management skills by participating in rigorous training programs and workshops.
Education
Applied Statistics Certificate -
Cornell University - Johnson Graduate School of Management Online
08.2024
Bachelor of Business Administration -
Fort Hays State University
Hays, KS05.2013
University of Alabama in Huntsville
Huntsville, AL05.2011
Skills
- Data Analysis
- Workflow Enhancement
- Customer Satisfaction
- Streamlined Refund Handling
- Effective Conflict Management
- Insurance Claims Processing
Educational Courses
SQL for Data Science (August 2024)
Business Analytics with Excel (July 2024)
Data Visualization in R (July 2024)
Statistics with Python Specialization (June 2024)
Foundational Finance for Strategic Decision Making Specialization (April 2024)
Timeline
Team Lead/Senior Recovery Analyst
Trend Health Partners
02.2019 - Current
Claims and Recovery Analyst
CDR Associates (owned by Conduent)
04.2015 - 02.2019
Account Specialist
Enterprise Commercial Trucks
03.2014 - 04.2015
Management Trainee
Enterprise-Rent-A-Car
07.2013 - 03.2014
Bachelor of Business Administration -
Fort Hays State University
University of Alabama in Huntsville
Applied Statistics Certificate -
Cornell University - Johnson Graduate School of Management Online
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