Betty Cox
Sparrows Point
Summary
Results-driven logistics manager with expertise in safety compliance, team leadership, and process improvement. Proven track record of enhancing operational efficiency and ensuring customer satisfaction.
Overview
29
29
years of professional experience
Work History
DRIVERS MANGER
VIRGINIATRANSPORTATION
11.2025 - Current
- Managed daily operations to ensure efficient transportation services.
- Coordinated logistics and scheduling for timely deliveries across regions.
- Implemented safety protocols to ensure compliance with regulations.
- Analyzed operational data to identify areas for process improvement.
- Monitored staff performance and addressed issues.
- Provided leadership during times of organizational change or crisis situations.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
District Manager
DELTA AUTO TRANSPORT
HILLSBORO
09.2011 - 09.2025
- Oversaw daily operations across multiple transport locations.
- Managed staff recruitment, training, and performance evaluations.
- Coordinated logistics to ensure timely vehicle delivery and pick-up.
- Implemented safety protocols to maintain compliance and reduce risks.
- Developed partnerships with local businesses to enhance service offerings.
- Led initiatives to improve customer service and satisfaction levels.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Worked with direct reports to develop and implement action plans, improving operating results.
- Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.
- Identified opportunities for process improvement across multiple locations within the district.
Broker
SUNSHINE AUTO MOVERS
Baltimore
03.2008 - 05.2011
- Managed customer inquiries regarding vehicle transportation services.
- Developed relationships with auto dealers and clients to facilitate transactions.
- Oversaw documentation for compliance and regulatory requirements in transportation.
- Negotiated contracts with carriers to optimize service delivery and costs.
- Negotiated between sellers and buyers over property prices and settlement deals.
- Stayed up-to-date on marketplace trends and researched items in detail.
Dispatch Manager
SUPREME AUTO MOVERS
Denver
01.2003 - 03.2008
- Managed daily dispatch operations for vehicle transport and logistics.
- Coordinated driver schedules and routes for efficient deliveries.
- Oversaw communication between drivers and customers for service updates.
- Resolved customer inquiries related to shipment status and delivery issues.
- Ensured all vehicles were equipped with necessary tools prior to departure from warehouse.
- Maintained up-to-date records of shipments, driver logs, vehicle maintenance schedules and fuel consumption data.
- Promoted safe work activities by conducting safety audits and attending company safety meetings.
Dispatcher
Fleet Car Carriers
Denver
02.1997 - 02.2002
- Coordinated vehicle dispatching schedules to optimize delivery routes.
- Communicated with drivers to provide updates and address concerns promptly.
- Managed customer inquiries and provided timely information on deliveries.
- Documented daily activities and maintained accurate logs of dispatched vehicles.
- Assisted in training new dispatchers on company procedures and software tools.
- Collaborated with logistics teams to resolve scheduling conflicts effectively.
- Ensured compliance with safety regulations during dispatch operations and driver communications.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Resolved customer complaints related to service issues or delays.
- Updated records of driver locations, delays, and cancellations.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Supervised driver dispatching, route planning, and vehicle tracking for driving team.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.
- Maintained logs of all incoming calls and assigned tasks.
- Prepared daily work and run schedules.
- Received or prepared work orders.
Education
High School Diploma -
SPARROW POINT HIGHT SCHOOLE
BALTIMORE06-1988
Skills
- Logistics coordination
- Performance management
- Operational analysis
- Safety compliance
- Data-driven decision making
- Customer relationship management
Timeline
DRIVERS MANGER
VIRGINIATRANSPORTATION
11.2025 - Current
District Manager
DELTA AUTO TRANSPORT
09.2011 - 09.2025
Broker
SUNSHINE AUTO MOVERS
03.2008 - 05.2011
Dispatch Manager
SUPREME AUTO MOVERS
01.2003 - 03.2008
Dispatcher
Fleet Car Carriers
02.1997 - 02.2002
High School Diploma -
SPARROW POINT HIGHT SCHOOLE