Beverly Fair
Baltimore
Summary
Dynamic professional with a proven track record at Northern Pharmacy and Medical Equipment, excelling in order accuracy and effective communication. Skilled in training staff, I enhance operational efficiency and resolve issues proactively. Proficient in Elite and Brightree, I contribute to seamless service delivery and customer satisfaction.
Overview
31
31
years of professional experience
Work History
Dispatcher
Northern Pharmacy and Medical Equipment
09.2023 - Current
- Coordinated timely dispatch of medical equipment and supplies to enhance service delivery.
- Utilized scheduling software to optimize delivery routes and reduce operational delays.
- Communicated effectively with pharmacy and facilities to clarify order specifications and ensure accuracy.
- Assisted in training new dispatch staff on procedures and best practices for efficiency.
Customer Service Representative
Walgreens
08.2021 - 06.2023
- Assisted customers with inquiries, providing accurate information and resolving issues effectively.
- Handled cash transactions and processed payments using point-of-sale systems efficiently.
- Managed inventory levels, ensuring product availability and proper stock organization.
- Collaborated with team members to maintain store cleanliness and optimal customer experience.
- Trained new staff on customer service protocols and operational procedures to ensure consistency.
Production
Edgewood Thrift Store
08.2020 - 12.2020
- Investigated and resolved production issues.
- Collaborated with production teams to anticipate potential issues, resulting in smoother post-production processes.
Assistant Accounting Specialist
Wsmt Insurance
03.1995 - 02.2020
- Managed accounts payable and receivable processes, ensuring timely and accurate financial transactions.
- Developed detailed financial reports to support decision-making and enhance operational efficiency.
- Monitored compliance with regulatory requirements, ensuring adherence in commission financial reporting.
- Analyzed expense trends to identify cost-saving opportunities, contributing to overall budget management strategies.
Education
High School Diploma -
Perry Hall High School
Perry Hall, MD07-1985
Skills
- Order accuracy
- Customer inquiry resolution
- Staff training
- Production issue resolution
- Problem resolution
- Communication skills
- Data entry
- Efficient in Elite and Brightree
Timeline
Dispatcher
Northern Pharmacy and Medical Equipment
09.2023 - Current
Customer Service Representative
Walgreens
08.2021 - 06.2023
Production
Edgewood Thrift Store
08.2020 - 12.2020
Assistant Accounting Specialist
Wsmt Insurance
03.1995 - 02.2020
High School Diploma -
Perry Hall High School