Beyonce Mack
Great Mills
Summary
Experienced with healthcare procedures and patient assistance. Utilizes strong organizational skills to maintain efficient office operations and support patient care. Knowledge of medical terminology and clinical protocols ensures smooth coordination and effective patient communication.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Medical Assistant
Amit Sheth Pediatrics
California, MD
11.2024 - Current
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized and organized exam rooms and medical equipment to ensure a safe and efficient environment for patient care.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Monitored medical supply levels and submitted timely replenishment orders to maintain adequate inventory for patient needs.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed medical records management, including filing, organizing and scanning documents.
- Gathered and recorded patient medical information, including blood pressure and weight, in the medical records system.
Call Center Representative
Seafarers International Union
Piney Point, MD
10.2023 - 12.2024
- Managed high-volume inbound calls, addressing member inquiries and concerns efficiently.
- Resolved complex issues by collaborating with internal departments to ensure member satisfaction.
- Trained new representatives on call protocols and best practices for customer service excellence.
- Developed and maintained comprehensive knowledge of union policies, benefits, and services provided.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Digital Optimization Specialist
Pacific Daily News
01.2021 - 01.2022
- Identified and resolved optimization issues in client campaigns, enhancing customer satisfaction
- Trained junior team members on optimization strategy best practices, promoting continuous improvement
- Managed multiple client accounts, prioritized tasks, and maintained attention to detail under tight deadlines
Front of House Manager
Hafaloha, Inc.
01.2018 - 01.2021
- Monitored customer feedback and complaints, delivering prompt resolutions that enhanced customer satisfaction
- Proficiently managed daily inventory, ordering supplies to maintain stock levels
- Enforced company policies regarding dress code, attendance, and job duties while maintaining a professional attitude at all times
- Coordinated staff scheduling and payroll processing, overseeing administrative duties to support efficient personnel management
Education
CERTIFICATE PROGRAM -
U.S. Career Institute
Colorado02-2025
SECONDARY SCHOOL -
Okkodo High School
Guam01-2019
Bachelor of Science - Advanced Medical Imaging
Boise State University
Boise, ID12-2028
Skills
- Medical terminology knowledge
- HIPAA compliance
- Patient-focused care
- Customer service
- Attention to Detail
- Electronic Health Records
- Problem-Solving
- Conflict Resolution
- Client support
- Patient care
- Clinical Documentation
- Client Relations
Certification
First Aid/CPR/AED Certification, American Red Cross, 01/2023
Timeline
Medical Assistant
Amit Sheth Pediatrics
11.2024 - Current
Call Center Representative
Seafarers International Union
10.2023 - 12.2024
Digital Optimization Specialist
Pacific Daily News
01.2021 - 01.2022
Front of House Manager
Hafaloha, Inc.
01.2018 - 01.2021
SECONDARY SCHOOL -
Okkodo High School
CERTIFICATE PROGRAM -
U.S. Career Institute
Bachelor of Science - Advanced Medical Imaging
Boise State University