Bhaumik Desai
Baltimore,MD
Summary
Results-driven Pharmacy Lead Associate with three plus years of experience in benefits consulting, vendor procurement, and contract negotiation. Proven ability to manage complex projects, optimize pharmacy benefit programs, and cultivate strong relationships with vendors and clients. Skilled in analyzing industry trends, delivering high-quality client materials, and ensuring compliance with industry standards. Demonstrates a strong commitment to exceptional client service and excels in problem-solving, communication, and project management.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Pharmacy Associate
Kaiser Permanente
08.2019 - Current
- Led the entire carrier/vendor bid, procurement, and negotiation process for clients, significantly contributing to benefits strategy development.
- Developed and articulated placement strategies and decisions for carrier/vendor marketing (RFI & RFP).
- Applied in-depth knowledge of industry trends, available products, and vendor differentiators to advise and influence client decisions.
- Managed client expectations and relationships, ensuring effective communication and service delivery.
- Collaborated with Client Service teams and Health & Benefits Communities of Expertise to present placement results.
- Negotiated and awarded business to chosen vendors, managing communication with declined vendors professionally.
- Managed day-to-day client interactions, ensuring alignment with project goals and timelines
- Spearheaded the creation of project plans, overseeing team delivery and maintaining quality standards
- Reviewed analytical work, providing mentorship and guidance to junior associates to foster professional growth
- Assisted in development of total rewards communication strategies that effectively communicate value of organization's benefits offerings
- Managed annual open enrollment process, including employee communications and system updates
- Reviewed existing policies to identify gaps in coverage or opportunities for improvement
- Facilitated strong lines of communication with senior management to actively present audit findings and recommendations
- Supported compliance with regulatory and quality standards through well-executed audits
- Assisted supervisors with implementing corrective actions to help reduce recurrence rates
- Interacted with external auditors during annual audits or reviews
- Played a key role in new business development, participating in client prospecting and proposal activities to expand client base
Lead Pharmacy Technician
Kaiser Permanente
08.2017 - 08.2019
- Implemented senior management directives with front-line staff, using regular meetings to explain changes
- Led important initiatives aimed at enhancing patient care quality through streamlined workflows within pharmacy department
- Managed routine maintenance of pharmacy computer systems, personally handling non-technical cleaning and working with vendors on advanced work
- Coordinated with suppliers and wholesalers to ensure timely delivery of medications, supplies, and equipment
- Collaborated with pharmacists to resolve medication-related issues and inquiries from patients or healthcare providers
- Assisted with hiring processes by reviewing job applications, conducting interviews, and making recommendations for potential new hires
- Maintained standards by orienting, training and monitoring new pharmacy technicians
- Responded promptly to questions or concerns raised by patients regarding their prescriptions or other pharmaceutical needs
- Prepared weekly schedules for pharmacy technicians while ensuring appropriate coverage during all operating hours
- Provided guidance on best practices for handling prescription refills, transfers, prior authorizations, and insurance claims
- Adapted quickly to new technology, staying efficient and on-track to deliver top-notch customer service
- Assisted pharmacists in preparation and dispensing of medications for patients as needed
- Mentored pharmacy students and residents during their rotations within clinical setting
- Inspected drug storage sites to monitor drug supply expiration and maintain proper supply levels
- Worked with physicians on non-formulary medication requests, unclear orders and recommendations about changes in therapy
Pharmacy Technician
CVS Pharmacy
07.2015 - 08.2019
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions
- Requested scripts from doctors and verified insurance and coding
- Answered phone calls from patients, doctors, and insurance companies regarding prescription inquiries
- Verified and filled over 1000 prescriptions per day in busy out patient pharmacy setting
- Handled prescription orders at counter, in drive-thru line and via delivery service
- Supported pharmacist in managing drug therapy regimens for individual patients
- Participated in continuing education programs to stay up-to-date on advancements within field
- Provided exceptional customer service to patients when dispensing medications or answering questions about their prescriptions
- Coordinated with insurance providers to resolve billing issues for patients' prescriptions
- Stocked supplies and set up cash drawers to maintain readiness for day's business
Skills
- Project Management
- Pharmacy Programs & Vendor Landscape
- Carrier/Vendor Procurement & Negotiation
- Benefit Strategy Development
- Client & Stakeholder Management
- Data Analysis & Trend Forecasting
- RFI/RFP Management
- Strong Written & Verbal Communication
- Problem-Solving & Critical Thinking
- Team Leadership & Mentoring
- Insurance Billing and verification
- Pharmacy Software Proficiency
- Pharmacy Benefits Management (PBM)
Certification
- Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).
- Registered Pharmacy Technician - Maryland State Boards of Pharmacy.
- Immunization Administration Certification for Technicians
- HIPAA Compliance Certification – Various Accredited Providers.
Additional Information
- Proven ability to manage multiple projects simultaneously, ensuring quality deliverables within deadlines.
- Strong analytical and creative problem-solving abilities to identify and resolve issues effectively.
- Self-starter with the ability to work both independently and collaboratively in a team environment.
Timeline
Pharmacy Associate
Kaiser Permanente
08.2019 - Current
Lead Pharmacy Technician
Kaiser Permanente
08.2017 - 08.2019
Pharmacy Technician
CVS Pharmacy
07.2015 - 08.2019
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